Knowledge Base

Learn how to refund a payment to a buyer via Western Bid, where to find the required transaction, how to issue a full or partial refund, verify the buyer's details and track the status of the refund request in your Personal Account.

Find out what to do if there are problems with a UPS shipment in transit, how Western Bid's free UPS monitoring works, where to view open cases, and how to respond quickly to delays, returns, or address errors.

Find out which countries Western Bid works with, who can use the internal system, from which countries payments and shipments of goods are allowed, what the exceptions for the USA are, and for which countries the service is unavailable.

Learn how to use the parcel label printing service at Western Bid, what data to write on the box if you don’t have a printer, how to process a shipment in the dashboard, and what restrictions apply to this service.

Learn how to import orders from eBay into the Western Bid Personal Cabinet, pull transactions from Managed Payments, avoid manual data transfer, and quickly fulfill deliveries for a large number of orders during the selected period.

Find out how to connect the Finmap integration with Western Bid, how to obtain an API key, automatically transfer revenues from your Personal Account to Finmap, avoid manual entry of payments, and analyse your business's financial results across all sales more quickly.

Find out how to stop, return, or change the address of a shipped package with Western Bid, when cancellation is available for Consolidation Plus, why UPS Express does not support interception, and how to correctly submit a request via your account.

Learn how to cancel a label in Western Bid: where to find the waybill in your account, what are the timeframes for UPS, FedEx, USPS, and consolidators, and when funds are returned to your account after canceling an unused shipment.

The "My Employees" feature in Western Bid allows granting employees restricted access to the Personal Cabinet: creating shipments, handling shipments, and delegating operational tasks without access to the balance and the withdrawal of funds.

Find out how to check the PayPal currency exchange rate in your account, where to find the currency calculator, how to view the actual conversion rate for the required currency pair, and how to correctly calculate the payment amount.