This page explains when and how you can stop, return, or change the delivery address of a shipment sent via Consolidation Plus or UPS Express, and what restrictions apply.
Who this guide is for
- Sellers who ship Consolidation Plus parcels via Western Bid.
- Users who ship parcels via UPS Express and want to understand the restrictions.
- Sellers who sometimes need to change the delivery address or return the parcel to the buyer.
- New Western Bid clients who are just getting acquainted with the ‘Request Cancellation’ feature in the Personal Account.
Is it possible to return or delay the dispatched parcel, or change the address while the parcel is in transit?
You can stop a shipment sent by Consolidation Plus to change the address or to return the shipment for any reason. And You can stop the shipment only until the moment the shipment receives the status “accepted at the Kyiv warehouse”.
That is, if you sent the shipment by Ukrposhta or Nova Poshta to our forwarding center in Kyiv, then we will be able to stop it only at the moment of acceptance into our forwarding center.
To stop (i.e., “catch”, “intercept”) the shipment, before the moment of receipt at the warehouse in Ukraine, click the “Request cancellation” button in your account. After that, if the shipment needs to be sent, write to us via the “Support service” with the information about the shipment.
This service is free, and we do not guarantee that the shipment can be intercepted.
Note: in the Personal Account there is the possibility of self-cancellation of labels.
Is it possible to return a UPS Express shipment that is in transit?
You cannot return a parcel that has already been accepted for delivery by the UPS courier service. If you sent the parcel via Nova Poshta, you can submit a request to Nova Poshta to return the parcel before it is received by UPS.
Is it possible to delay a UPS Express shipment that is in transit?
You cannot delay and/or intercept a package sent via UPS Express.
Is it possible to change the delivery address for a UPS Express shipment that has already been sent to the customer?
Only the recipient of the package can change the delivery address and delivery time.
Please note: the earlier you click “Request cancellation”, the higher the chances to intercept the parcel before it is received at the Kyiv warehouse. After the parcel’s status changes, stopping the shipment will be impossible.
Frequently Asked Questions about Returns and Delays of Parcels
When can you stop the Consolidation Plus shipment?
When can you stop the Consolidation Plus shipment?
The Consolidation Plus shipment can be stopped only until it reaches the status ‘accepted at the Kyiv warehouse’. After that, intercepting the shipment is no longer possible.
Does Western Bid guarantee successful interception of the parcel?
Does Western Bid guarantee successful interception of the parcel?
No, the interception service is free and is performed to the extent possible. Western Bid cannot guarantee that every parcel can be stopped in time.
Is it possible to return a UPS Express parcel that is already in transit?
Is it possible to return a UPS Express parcel that is already in transit?
No, a parcel that has already been accepted for delivery by UPS cannot be returned or intercepted through the Western Bid system. If the parcel is being sent by Nova Poshta for transfer to UPS, the return request must be made with Nova Poshta.
Is it possible to change the delivery address for UPS Express?
Is it possible to change the delivery address for UPS Express?
To change the delivery address and delivery time for a UPS Express shipment that has already been sent to the customer, only the recipient can do so using the UPS delivery management tools available.
What is the difference between «Request cancellation» and self-cancellation of labels?
What is the difference between «Request cancellation» and self-cancellation of labels?
“Request Cancellation” applies to a package that has already been created and is on its way to the Western Bid warehouse in Kyiv. Self-cancellation of labels is used until the actual shipment of the package and is controlled separately in the Personal Account.