Western Bid accepts buyer returns at its warehouses in the USA and Poland. A returned item can be shipped again to a new buyer without sending it back to Ukraine, returned to Ukraine, or disposed of.
The procedure depends on which warehouse the return arrives at.
How to arrange a return to the warehouse in the USA
If the item is being returned from the USA, you can create a Return Label yourself in your Western Bid personal account and give it to the buyer.
Detailed instructions are given in the article How to create a return label yourself?
Once delivered, the parcel appears in your personal account under “Returns warehouse” → “My parcels”.
If the buyer sent the item on their own and the parcel could not be identified automatically, it goes to “Returns warehouse” → “Parcels with no addressee”. You can find it by the tracking number.
If you have found your parcel under “Parcels with no addressee”, click the “Request” button and fill in the required fields to confirm that it belongs to you and add it to your personal account.
Once identified, the parcel appears under “Returns warehouse” → “My parcels”.
Next to every parcel there is a “Details” button. It opens the parcel information and the photographs of the returned item, so you can assess its condition.
Important. Storage of parcels under “Parcels with no addressee” is limited in time. If no customer submits an identification request within three months of the parcel arriving at the warehouse, the parcel is treated as unclaimed and is disposed of.
Important. So that a return can be identified quickly, always include in the address the Box number that matches your Western Bid customer number.
Address of the returns warehouse in the USA
IN CARE OF WB WAREHOUSE
3500 W Hallandale Beach Blvd, Box 00000
Pembroke Park, FL 33023
Important. Replace 00000 with your Western Bid customer number.
How to arrange a return to the warehouse in Poland
Give the buyer the address of the Western Bid fulfillment warehouse in Poland to which the item should be sent.
After sending it, the buyer must give you the parcel tracking number. In your Western Bid personal account, create a batch of goods at the Polish fulfillment warehouse that matches the expected return, and enter the tracking number received from the buyer.
This allows warehouse staff to identify the parcel once it arrives.
Detailed terms for receiving, storing and shipping goods are set out in the article about the Western Bid fulfillment warehouse in Poland.
Address of the Western Bid fulfillment warehouse in Poland
Katowicka 9, 31-351 Kraków
pl@westparcel.com
+48 45 956 76 06
Processing and storage times at the warehouse in the USA
Returns are received and processed within three business days. Shipping out of the warehouse takes one business day.
Important. The maximum storage period at the returns warehouse is 365 days from the date the item is received. The first 30 days of storage are free. After the free period ends, the item continues to be stored on a paid basis.
Important. If an item is stored at the returns warehouse for more than 180 days, its storage cost doubles.
Important. After 365 days the item is disposed of automatically.
Thirty days before the storage cost increases, the customer receives a notification by email and in the personal account. A separate notification is sent 30 days before the item is scheduled for disposal.
The item details in the personal account also show the date on which it is scheduled for disposal.
Cost of the returns warehouse services in the USA
Storage cost
The cost of storing one item for 30 days depends on its weight:
| Item weight | Cost |
|---|---|
| up to 0.050 kg | $0.04 |
| 0.051–0.100 kg | $0.08 |
| 0.101–0.200 kg | $0.10 |
| 0.201–0.300 kg | $0.12 |
| 0.301–0.500 kg | $0.16 |
| 0.501–0.750 kg | $0.18 |
| 0.751–1.000 kg | $0.26 |
| 1.001–1.500 kg | $0.39 |
| 1.501–2.000 kg | $0.50 |
| 2.001–3.000 kg | $0.60 |
| 3.001–4.000 kg | $1.00 |
| 4.001–5.000 kg | $2.00 |
| 5.001–6.000 kg | $2.40 |
| 6.001–7.000 kg | $2.80 |
| 7.001–8.000 kg | $3.20 |
| 8.001–9.000 kg | $3.60 |
| 9.001–10.000 kg | $4.00 |
| 10.001–12.000 kg | $5.00 |
| 12.001–15.000 kg | $6.00 |
| 15.001–17.000 kg | $7.00 |
| 17.001–20.000 kg | $8.00 |
| 20.001–23.000 kg | $10.00 |
| 23.001–26.000 kg | $12.00 |
| 26.001–30.000 kg | $14.00 |
| 30.001–35.000 kg | $16.00 |
| 35.001–45.000 kg | $20.00 |
| over 45.000 kg | $45.00 |
Fee for receiving an item
| Weight of one item | Fee |
|---|---|
| up to 0.453 kg | $1.50 |
| 0.454–0.907 kg | $2.00 |
| 0.908–1.810 kg | $3.00 |
| 1.811–4.530 kg | $4.00 |
| over 4.530 kg | $5.00 |
Goods are received by the actual number of items in the parcel. If a single article arrives under one tracking number, it is registered as one item. If a parcel contains several goods, each of them is received and recorded separately.
The receiving fee is charged for every item according to its weight.
Fee for shipping out of the warehouse
| Parcel weight | Fee |
|---|---|
| up to 0.500 kg | $2.00 |
| 0.501–1.000 kg | $2.50 |
| 1.001–2.000 kg | $3.00 |
| 2.001–4.500 kg | $4.00 |
| 4.501–6.000 kg | $5.00 |
| 6.001–10.000 kg | $6.00 |
| over 10 kg | $7.00 |
The shipping fee covers a parcel containing up to two items. Each additional item costs $0.25.
Storage of oversized goods
Separate terms apply to oversized goods at the returns warehouse in the USA.
Important. If the volumetric weight of an item exceeds 10 kg, its maximum storage period is 90 days.
Thirty days before that period ends, the customer receives a notification by email and in the personal account, and must choose one of the following:
- ship the item again;
- dispose of the item.
If no decision is made by the set date, the item is disposed of automatically.
For oversized goods the 90-day storage period takes priority over the general 365-day storage period.
How to ship an item to a new buyer
In your personal account go to “Returns warehouse” → “My parcels”, tick the parcel you need and click the “Send to buyer” button in the top right corner of the table.
If you need to combine several returned goods into one parcel, tick all the required lines and create a single shipment request for them.
A parcel can be shipped not only within the USA but also to other countries available in the personal account.
Fill in all the fields under “Recipient address” and check:
- the recipient address;
- the phone number;
- the email address;
- the description of every item;
- the value of the contents.
The address can also be filled in automatically from a selected transaction.
If you do not have the recipient’s phone number, enter ten ones in the corresponding field, otherwise the system will not let you complete the form. If you do not have the recipient’s email address, you may enter your own.
If required, enter an IOSS or VAT number.
If the original packaging of the returned item is damaged or unfit for reshipping, warehouse staff will repack the item as needed.
If you wish, select parcel insurance, and then an available delivery method.
The final cost consists of the delivery cost, the warehouse fee and the insurance, if you chose that service.
When all the fields are filled in, click “Create a request for sending”.
The request appears in your personal account under “Shipment requests”. There you can check its processing status and find the new tracking number for the buyer.
How to create a return label yourself
To return an item from the USA, Western Bid customers can create and print a return label themselves in their personal account. The steps are described in the article How to create a return label yourself?
Return policy for goods on eBay and Etsy marketplaces
When opening a store, the seller usually describes in as much detail as possible the service provided by his shop, and, among other things, indicates whether he accepts returns of goods from customers.
In online retail there is a certain percentage of returns for various reasons. This should also be taken into account in your operations. If, for example, a complaint is filed about a product, the product does not fit, or for some other reason the buyer requests a refund, the funds will be debited from the seller’s account.
Indeed, returns are an additional hassle for the seller. However, on the other hand, the willingness of the seller to accept the product back for a valid reason benefits the store, as it increases customer loyalty toward it.
In the case of returning parcels sent via FedEx, the carrier charges a fee for the return shipment to the Fulfillment Center. The funds will be debited from your account. Storage of returned parcels at the warehouse for 30 days is free.
Step-by-step instruction: seller actions when a return request is made
– Familiarize yourself with the reason for the return – it must be specified by the buyer (for example: the item does not match the description).
– Contact the buyer, to determine the steps for returning or replacing the item. As a reminder, if necessary, Western Bid accepts returns to the company’s address in Miami.
– Monitor the timeframes for fulfilling obligations. In case of a return, eBay requires the buyer to return the item within 5 business days from the date of the return request. And the seller must refund the buyer within 6 business days from the date of receipt of the returned item (the funds will be debited from your Western Bid account). If the buyer agrees to a replacement, the seller must ship it within 5 business days from the date of the return request.
Return shipping charges are billed to you or the buyer, depending on the return terms you set and the reason for the return.
If the buyer returns the item because it does not match the listing description, was delivered damaged or is missing parts, then all shipping costs are paid by the seller.
If the buyer returns the item for any other reason, including simply changing their mind to purchase it, the seller has the right to charge any return fee specified in the Return Terms in the listing.
A detailed guide on how to manage warehouse items from your personal account is published in our article about the fulfillment center.
Our clients now have the ability to independently create and print return labels for items to the Western Bid center in Miami.
Note! The return label can be created by the user only when returning an item from the USA.
To learn more, go to the article “How to create a return label yourself?”
How to return an item from the warehouse in the USA to Ukraine via NP Shopping
An item is returned from the Western Bid warehouse in the USA to Ukraine through the NP Shopping service.
Storage at the Western Bid warehouse is free for the first 30 days. After that period the item continues to be stored on a paid basis.
If the item was not sold and shipped through Western Bid, the return handling fee is $3 per parcel.
The return is paid for in two stages:
- delivery from the Western Bid warehouse to the NP Shopping warehouse in the USA;
- delivery from the NP Shopping warehouse to Ukraine, paid on receipt.
The cost of delivery from the Western Bid warehouse to NP Shopping depends on the parcel parameters and is agreed when the return is arranged.
The value of the contents stated by the customer may be reviewed by the customs authorities of Ukraine. In that case you will need to provide a document confirming the value of the item, or pay the taxes and duties required by law.
To arrange a return:
- Register or log in to your NP Shopping personal account.
- Go to the “My shopping addresses” section.
- Select the USA.
- Find your address and personal identifier in the Address Line 1 field.
- Arrange the shipment of the item from the Western Bid warehouse to that address.
- Once the shipment is created, add its tracking number in your NP Shopping personal account.
This allows NP Shopping to identify the parcel once it arrives.
Frequently asked questions about the returns warehouses
Which Western Bid warehouses can returns be sent to?
Western Bid accepts returns at its warehouses in the USA and Poland.
How do I arrange a return to the warehouse in the USA?
Create a return label in your Western Bid personal account and give it to the buyer. If the buyer ships the item themselves, be sure to ask them for the tracking number.
How do I arrange a return to the warehouse in Poland?
Give the buyer the address of the Polish warehouse. After it is sent, create a batch of goods at the Polish fulfillment warehouse matching the expected return and enter the tracking number received from the buyer.
How much does it cost to receive a return at the warehouse in the USA?
The fee depends on the weight of each item and ranges from $1.50 to $5.00 per item. If a parcel contains several goods, each of them is received and recorded separately.
How long is storage free?
The first 30 days of storage at the returns warehouse in the USA are free.
Can a returned item be shipped again to another buyer?
Yes. Select the item under “Returns warehouse” → “My parcels”, fill in the details of the new recipient and create a shipment request.
Can several returns be combined into one shipment?
Yes. In your personal account you can select several goods and create a single shipment request for them. The fee covers up to two items; each additional item costs $0.25.
Will the item be repacked before it is shipped again?
Yes. If the original packaging is damaged or unfit for reshipping, warehouse staff will repack the item as needed.
What should I do if a return was not identified?
Check “Returns warehouse” → “Parcels with no addressee”. Find the parcel by its tracking number, click the “Request” button and fill in the required fields.
How do I check the condition of a returned item?
Open “Details” for the parcel. There you can see the return information and the photographs of the item taken by warehouse staff.
How long does it take to process a return at the warehouse in the USA?
A return is received and processed within three business days after delivery to the warehouse.
How do I return an item from the warehouse in the USA to Ukraine?
The return is handled through NP Shopping. Get the address and personal identifier in your NP Shopping account, then arrange the shipment from the Western Bid warehouse to that address.
