I was pleasantly surprised by the level of service. Since then, I switched to Western Bid and have never regretted it. Their support team is top-notch. You can contact them with any request or question — they are always willing to help. Not long ago, they helped me solve a serious payment issue on Etsy, which threatened the existence of my shop. And this was despite the Etsy support team telling me that there’s nothing more they can do. After that, I concluded that Western Bid knows more about Etsy than Etsy itself.

Getting to know Western Bid began on the first day of the store on Etsy. The person who helped open the store immediately noticed that this is a company that provides a variety of services — not only payment processing but also, more importantly for the brand, logistics. Now I come to the warehouse almost every day. I already feel like a member of the team. I am comfortable. This year I will turn sixty, but among these people, I don’t feel the weight of that number at all. On the contrary, now I have ten times more energy and plans than I did when the store was created.

When I was looking for a financial intermediary, I heard a lot of good things about Western Bid. At first, the cooperation didn’t work out — the company couldn’t work with me during a certain period. I had to turn to other companies, but their prices were significantly higher, and the level of service and support was noticeably different. I missed Western Bid — they responded quickly, provided feedback, recommendations, advice, and every issue was always resolved. With another company, I had serious problems — I couldn’t withdraw about ten thousand dollars from my account. Ultimately, I was very helped by the Director of External Communications, Oleksandr Radich — I consulted with him on whether I could receive these payments through Western Bid in the future. Since then, I have been working with Western Bid on a regular basis. I like that the company never stands still, constantly develops, and tries new things. I have worked with other companies, so I have something to compare — thus, Western Bid’s pursuit of continuous development speaks volumes about the company. Specifically, about their desire to give their clients more than they expect.

We use Western Bid’s services at 80–90%. The final reason for resuming work after the start of the war was a call to Western Bid — not only was I surprised that they answered at all, but the guy also responded with such a calm voice: “We’re doing well. New realities, new demands, but we’re working.” Western Bid always answers the calls, always helps. “We don’t know, we can’t help” — that’s not about them. I still have no example where Western Bid didn’t help us.

Western Bid — is a great support. After the start of the full-scale invasion, the company supported the store and helped during the move from Belarus to Poland. I already call Евгений at the German office, like calling my dad at home — we are in touch almost every day. If a problem arises, they immediately try to resolve it. I really appreciate that the company strictly adheres to deadlines: if it’s necessary to resolve billing issues, they don’t tell you to wait a week or two — everything is usually done within a day. Furthermore, new developments are constantly emerging. So working with Western Bid is convenient and pleasant.

It was the year 2016. There were almost no courses on how to properly operate on the Etsy marketplace. At first, we tried to figure things out ourselves, but we still lacked the knowledge for effective work. It was then that we met Oleksandr Radichev — an e-commerce expert and a practical seller, who taught Ukrainian entrepreneurs how to run their business on Etsy, eBay, and Amazon. After completing the course, our store launched globally. We tripled in size.