For me, Western Bid is the best intermediary that allows me to focus on work and forget about any worries about delivery. All I need to do is send the goods to the warehouse, and they handle the shipping themselves. When the war started and Western Bid was able to quickly establish logistics — I can confidently say that they saved my business. In the spring, I probably overwhelmed their helpline with my questions. Eventually, everything was resolved, and I was even able to get closer to my old delivery times.

I learned about Western Bid when I was searching for optimal ways to make quality international shipments. Shipments with Western Bid are very cost-effective from a logistics perspective. For parcels weighing up to five kilograms, especially small packages up to 300 grams, the company delivers ten times faster than other intermediaries — for the same money. Additionally, Western Bid helped us transfer the payment structure from the United States to Ukraine: initially, for convenience, “Three Snails” was registered in the USA, as almost all recipients were based there. But when our customers appreciated the logistics advantages — low prices and fast shipments — we decided to move all American accounts to Ukraine. Western Bid helped us do that.

I really liked the settings in Western Bid — the interface was very user-friendly and easy to understand. The consultants helped with connecting Shopify. Additionally, Western Bid offers shipping via UPS Express and Consolidation Plus — this is convenient because parcels reach the recipient very quickly. It’s important for us that after placing an order, the customer receives their products as quickly as possible and remains satisfied. We also use Western Bid’s fulfillment warehouses in the USA — now it’s safer to store goods there than in Sumy, 40 km from the border. Among the advantages are customer support and personalized consultations with experts on complex issues, answers to which are not easily found online. I appreciate that Western Bid is constantly developing. Sometimes in my account, I leave them remarks or suggestions for service improvement — and later I notice that improvements are made. So, there is feedback. And that’s wonderful. It ensures mutual growth.

I am extremely satisfied with Western Bid’s work. The company is constantly introducing new services. The same goes for delivery methods — especially before the war, UPS Express was particularly convenient. Now I use a fulfillment warehouse in the USA, and in the future, I plan to try the “hired worker” service, where a company representative gets limited access to the store and can ship goods on behalf of the owner. It’s funny to remember that, once, for selling refills for electronic cigarette recharges on eBay, Western Bid issued me two warnings, and then blocked my funds for 180 days. This incident motivated me to engage in honest sales. After six months, the account was unblocked, the money was paid out — but even in such a situation, when the client made a mistake, the company did not stop working with them forever, but gave the person a chance to stop and rethink their actions. This has helped me personally a lot.

I am very satisfied with my relationship with Western Bid. Unlike other companies I have worked with, Western Bid stands out for its reliability and low commissions. Parcels to customers arrive very quickly, and all operations can be tracked in the personal account. The call center specialists always listen and help, especially if there is a problem that needs to be solved urgently. Western Bid has a very responsive and competent team — all employees, both in Ukraine and abroad, are pleasant to communicate with. The Kyiv office is truly exclusive. I can go to them and ask all the questions I’m interested in. If I ask for a package to be shipped as quickly as possible because I already promised a client — they always accommodate. Other companies I work with online often have no contact numbers or offices. With Western Bid, everything is quite the opposite. Working with them is a pleasure because clients are their highest priority. That’s why I can trust them 100%.

I was very motivated by Alexander Radich’s speech at one of the entrepreneurship conferences. It was his words that gave me the start, helped me see the prospects of my own website, which I hadn’t considered before. After that speech, as I remember now, I bought a course on creating a website on Shopify. Before that, I had very little understanding of website building, I didn’t know how to transfer traffic from the marketplace to my own site. I know now — but there is still a lot of work to do.