We are grateful to Western Bid for their stability. There was a period when another company offered us a good percentage — we agreed, but later that company encountered problems that we were not even informed about. We asked the support manager, “How should we proceed?” — and the response was: we don’t know. So we returned to Western Bid and did not experiment further. After the issue was resolved, that company repeatedly offered us to return under different favorable conditions — but I categorically refused. I no longer trusted a company that does not take responsibility for its actions and is not willing to assist its clients. If we encounter a problem with Western Bid or UPS, it is resolved through dialogue — we discuss it, understand exactly what is happening and at what stage the resolution is. This shows that the company values its clients.

I am satisfied with the collaboration with Western Bid — the company works quickly, clearly, and always offers help when needed. Western Bid are real smarties. I honestly don’t know what we would do without such an intermediary. The delivery costs much less compared to other logistics companies, any questions are resolved in a flash, and there are constantly some improvements.

When auto clubs or dealers approach me with a clear request, they immediately emphasize that delivery must be carried out exclusively through Western Bid. For them, the company is primarily about quality delivery of goods, regardless of whether it is to Europe or the USA. We always ensure that the goods arrive to the customer intact and undamaged, so we immediately calculate the delivery cost and, depending on where the parcel is headed, choose one of the suitable carriers: UPS, FedEx, or DPD. Special thanks to DPD Western Bid — it is the only courier service I can practically use all the time. Western Bid is a very reliable company that provides excellent service. And sometimes, service and reliability are much more important than the product itself. As for accepting payments — I still use Western Bid’s services today. I signed a contract, and I have no problems with sales or the tax office — everything is transparent and straightforward. And if any issues arise, they are resolved quickly, just by calling the support center. It is very convenient to work with Western Bid, I like everything about it.

I have been using Western Bid’s services since I started my business. In the beginning, we sent only three or four parcels a day — ready orders fit into one package. Over time, the number of parcels increased so much that now we need to rent a vehicle for transportation. Western Bid has a very good approach to clients, reasonable prices for services and delivery. The personal account on the website is also very convenient — in terms of functionality, it can be considered the best among all the options I have worked with. I am grateful to Western Bid for both their service and the team, with whom it is easy to find common ground on any issue.

I am completely satisfied with the partnership with Western Bid. The company quickly finds solutions to any issue; if it cannot be resolved in the standard way — this was especially evident in the first months of the war. The service we receive is of high quality. And overall, the system we work with is very user-friendly — I mean situations when you get consultations, contact support chat, or reach out directly to a specialist. The personal account interface is also intuitive — you work with it purely instinctively, can quickly integrate and find the needed answer. Thanks to understandable software, it is easy for us to onboard newcomers — this was very helpful during COVID when the entire office was shut down, and we urgently needed to train new people to handle shipments. In the past, we raised issues regarding alternative intermediaries, but all team members agree on this only as a last resort. It is very comfortable to work with Western Bid; their support is felt at every step. I hope the company continues to improve, and we will continue cooperating for many years to come.