Nova Global Delivery – is a simple and cost-effective way to deliver your parcels to most countries in the world.
You can learn more about the different types of delivery at the following links:
– Delivery UPS Express and UPS Ground
– FedEx shipping
– Delivery to Europe from Ukraine via DPD
– Nova Poshta International Delivery
– Delivery Consolidation Plus
– Delivery Consolidation Direct
– Delivery Consolidation Optimum
Also useful links for managing your shipments:
– Western Bid shipment tracking
– Shipping cost calculator
– Parcel packing rules
– Shipping attachments
– How to cancel a label yourself?
– Shipping through Western Bid in KeyCRM
Delivery cost to the customer’s door
The shipping cost can be calculated in shipping calculator.
100+ countries. Nova Global shipping cannot currently deliver parcels to P.O. Box addresses, APO / FPO / DPO, as well as to unincorporated territories.
Courier pickup service is unavailable.
Parcel to the USA
Dimensions: length (the longest side) + parcel girth must not exceed 274 cm, where girth = (2 * width) + (2 * height). The length of the longest side must not exceed 120 cm.
Weight: the maximum weight is 68 kg (volumetric or actual).
If the actual weight (not volumetric) of the parcel does not exceed 400 g and the volume does not exceed 27,300 cm3, the parcel will be shipped to the USA via Mail Innovation at reduced rates.
Parcel to other countries
Dimensions: the length of the longest side must not exceed 120 cm, the lengths of the other sides must not exceed 80 cm and 69 cm respectively.
Weight: the maximum weight is 31 kg (volumetric or actual).
Attention! According to Nova Global rules, all dimensions you specify are rounded to whole numbers. The calculated weight of the parcel is also shown rounded to whole numbers.
The maximum dimensions that Nova Poshta branches in Ukraine can accept may vary. Please take this into account when sending your parcels.
In the USA – delivery is about 10-12 business days *
*During martial law and adverse weather conditions, terms may be extended by several days.
11×11 cm – the minimum length and width for small items in a shipment. Smaller shipments must be repackaged into a free branded bag, a bubble-wrap envelope, or a box. Detailed packaging rules can be found here and here. Please carefully review the rules that depend on the type of product. Attention! The packaging rules provided are for shipments within the territory of Ukraine. They can be applied to international shipments, except for items relating to the shipment of liquids. These rules do not apply to liquids, since liquids are prohibited from shipment.
Please note that shipments in round tubes are available from freight offices. Shipping rolled products in triangular and rectangular boxes is possible from any Nova Poshta branch.
It is prohibited to use solid wood for packaging international shipments, so shipments requiring crating must be packed in a plywood box on a pallet with special markings or in plastic boxes.
Please note that improper packaging may be grounds for denial of compensation for damaged cargo. Nova Global assesses the packaging in which the cargo arrives; if the packaging does not meet the requirements, it will, if possible, be repacked or the sender contacted to resolve the issue. You can also purchase packaging at a Nova Poshta branch.
We recommend informing the buyer about the restrictions for duty-free importation into his country, such informing significantly reduces the likelihood that the buyer will refuse to pay duties in his country and the parcel will be returned. What you can write to the buyer, read here.
For delivery to the USA – 2499$
Canada – 3500$
EU – 2000$
Other countries – up to 800$
Depends on the recipient’s country.
Delivery via Nova Poshta across Europe: Deliveries are made to the following countries: Poland, Republic of Moldova, Estonia, Lithuania, Latvia, Germany, Romania, Slovak Republic, Hungary, Czech Republic, Italy, France, Spain. The recipient is responsible for customs clearance in their country. If an IOSS number is provided, a copy of the marketplace invoice may be required for customs clearance of the parcel in the recipient’s country.
When creating a shipment to EU countries (Czechia, Slovenia, Slovakia, Croatia, Lithuania, Hungary, Germany, Latvia, Estonia, Bulgaria, Belgium, Denmark, the Netherlands, Italy, Spain, Luxembourg, Finland, France, Sweden, Portugal, Greece and Ireland) via Nova Global Economy the Delivered Duty Paid (DDP) model is used. This means that the cost of delivery already includes:
- a fixed customs duty of 3 euros;
- customs clearance.
The recipient does not need to pay any additional customs or broker fees when receiving the parcel. The maximum declared value for the Nova Global Economy in the EU is €150.
The International Express waybill number appears in your My Account immediately after the parcel is created. You can track the parcel using this number on the Nova Global site.
The last-mile number is the tracking number, assigned to the parcel immediately. With this number, the recipient can track the parcel on the local post’s website or on Google. The last mile is delivered by UPS.
Attention! Please do not cancel the label if you have not received the last-mile number.
If you have not received the last-mile number for a long time, you can obtain it yourself. To do this, go to the Nova Poshta Global track site via the link.
Enter your parcel tracking number. After that, the system will display the shipment route and all numbers. In the image below, the last-mile number is highlighted, which you can copy yourself and indicate on the marketplace.
Not available.
Changing the recipient’s address is possible before the cargo leaves the territory of Ukraine by a Nova Global flight. Redirection of the shipment after an unsuccessful delivery (because the address was incorrect) is only possible after the shipment has been returned to one of the transit warehouses (for example, to the Nova Global warehouse in the United States). The cargo will be relabelled and dispatched again for delivery under a new last-mile waybill. Re-delivery in this case will be charged. The price will vary depending on the delivery address.
Insurance against loss is included in the price for shipments with an estimated value from $5 to $799,99. The parcel is considered lost if there is no tracking for more than 30 calendar days. In this case Nova Posta Global will acknowledge the loss and compensate according to the claim the estimated value of the cargo plus the shipping cost.
Within 30 days, Nova Posta Global conducts a search, and the cargo is considered temporarily lost. Also, in case of damage to the cargo, if the fault of the postal service is proven, compensation is possible. If the parcel was damaged, it is mandatory to document the damage with the courier and prepare a damage report. The recorded damage will be reflected in the last-mile tracking. If the packaging was incorrect, Nova Posta Global is not responsible for damage to the cargo, as packaging is the sender’s responsibility.
Regarding filing a complaint, you can contact Nova Global or Western Bid support to conduct an investigation.
In case of a positive decision from Nova Global Global regarding loss or damage to the parcel, the following is required:
- Fill out the payment form;
- Submit the completed form and a copy of your TIN to Western Bid support by creating a ticket in your account, selecting the subject: Forwarding – Nova Poshta Global.
After this:
- The estimated value of the shipment is paid to the client directly by Nova Global;
- The delivery cost is returned by Western Bid to your balance.
How to obtain a permit to export stone and metal products, paintings and sculptures?
For shipments of goods that require cultural expertise assessment (for paintings, works of art, sculptures, etc.), the assessment must be conducted independently, and the documents confirming the assessment must be included in the documents package.
For shipments of goods that require gemological examination (stones and precious metal items), the examination must be carried out independently and the documents confirming the examination must be included in the documents package. If the stones are unprocessed or in the form of sand, please bring or send them only in a sealed gemologist’s box.
For customs clearance, regardless of the value of the goods, various additional permit documents may be required. For example, for folding knives and short swords, a finding that these items are not cold weapons is required. You are obliged to provide all necessary permit documents for the cargo (certificates, attestations, examinations, etc.) at your own expense.
For any questions related to export or shipment permits, please contact our managers.
All documents required for shipment can be printed immediately from your Western Bid personal account after creating the shipment.
To do this, open the required shipment and print the “NPU Label” and the “International Express Waybill”.
The NPU label must be affixed to your parcel. The International Express Waybill – you will print the actual waybill and the shipment’s invoice. They should be placed into a file and also affixed to the parcel.
If you do not have the ability to print the documents, you can write the first-mile number of your shipment on the box and bring it to a Nova Poshta branch, where the operator will register your shipment and print the required documents.
The parcel is returned to the partner’s warehouse, then, depending on the recipient’s country, redelivery to the recipient is possible, or delivery to Ukraine at the customer’s expense, or disposal of the parcel. Information can be obtained by contacting support upon request.
If the parcel is returned to the sender’s address, the return shipment charges are paid twice: 1 time – for the label from the warehouse in Miami (or from the buyer) to NP Shopping, and 2 – for the delivery from NP Shopping to the customer’s address (paid upon receipt). The price of the return label, in most cases, will be equal to the export value, but exceptions are possible, as each return will be agreed individually.
The value declared by the customer when processing a return with NP Shopping may be reviewed by Ukrainian customs authorities. In such a case, you will need to provide documentation confirming the declared value or pay the tax in accordance with Ukrainian customs regulations.
Also note that if the estimated value of the cargo exceeds the customs threshold (currently for Ukraine this is 150 euros), duties and charges must be paid upon arrival.
Attention! Nova Global shipments returning to Poland via UPS – the free storage period is 7 calendar days from the moment of cargo return. On the 7th day, without confirmation of further actions, the cargo will be automatically disposed of.
Please monitor your shipments and, if needed, provide timely information about the next steps.
Yes, there are items that are prohibited from being shipped abroad. Packages with such contents may be confiscated by customs authorities or returned to the sender at their expense. Please familiarize yourself with the list of goods prohibited for shipment before sending packages.
Parcel shipping for Nova Global
To create a shipment, you can choose the required type of shipment directly in the shipping calculator, or select the corresponding section of the menu in your Personal account in the “Create shipment” tab:
1. In the tab that opened, select Nova Poshta.
2. Choose the item you want to ship from the transactions list. You can select multiple items (lots) for shipment at the same time only if the buyer’s address in the transactions matches. We recommend contacting the buyer in advance and confirming his phone number. Add the buyer’s phone number by clicking the “Edit” button before you select the item for dispatch. Also note that the recipient must be a natural person; otherwise the shipment will not be sent. If the recipient has specified their legal entity, for example, the store name, contact them before dispatch and confirm their first and last name. Then, by clicking the “Edit” button, enter them in the field “First name and last name” when processing the shipment.
Delivery by Nova Global cannot yet deliver goods to P.O.Box addresses, APO / FPO / DPO, and also to unincorporated territories.
3. Please provide a product description for the customs attachment listing. The maximum description length is 50 characters. We recommend listing the product name and its purpose.
Attention! To avoid additional questions from customs, it is strongly discouraged to specify the material from which the product is made.
Example of description:
- Souvenir phone case (Souvenir phone case). Do not specify “Leather case”
- Phone stand (Phone stand). Do not specify “Wooden stand”. Description rules are stated on our site
4. Please verify the sender’s address. The sender can be anyone. Also choose the Nova Poshta branch where it is convenient for you to drop off the parcel. Undelivered Nova Global parcels are returned to the sender’s address.
Note: the sender’s phone number must be provided in international format +380ХХХХХХХХХ.
If all the data is provided correctly, click the button “Save” and continue with the delivery process.
5. Nova Global shipment cost calculator. Put all items into the shipment. Specify the weight and dimensions of the box, and you will see the final shipping cost.
Please note the text of the confirmation checkbox: “I confirm that I have familiarized myself with the amounts and limits of customs duties and taxes of the destination country for the parcel, and I undertake to pay, as agreed by the buyer or by myself, any applicable duties, taxes, brokerage fees, and any other costs related to receiving this shipment, as well as the costs of possible return of this parcel, in the event of non-payment of the respective taxes, duties and services by the buyer or by me.”
6. After you click “Continue”, you will be taken to the page confirming the information you provided. You will be able to go back and edit the data if you discover an error. After clicking the button “Pay for shipment and print documents”, you will no longer be able to make changes. The payment will be processed automatically. If everything is correct, please confirm your agreement with the shipping rules by ticking the checkboxes:
To send a parcel with the Nova Global service, you can either print the necessary documents from your Western Bid Personal Account or write by hand on the parcel or with a marker the first-mile number (see below) and take the parcel to the Nova Poshta Ukraine branch you selected during the shipment process. Please note: the shipment must be no later than 10 days from the moment of parcel creation.
Attention! Your parcel will be assigned three numbers:
NUMBER 1: The International Express Waybill number (in the WBxxxxNPG format) you receive in your Personal Account immediately after processing the parcel. With this number you can track the parcel on the Nova Global site.
NUMBER 2: THE MOST IMPORTANT NUMBER: The Nova Poshta Ukraine number (the first-mile number) in the format 20799ХХХХХХХХ. If you did not print the documents for sending your parcel, write this number on the parcel. With this number the parcel will be registered at the Nova Poshta Ukraine branch you selected when you bring it there.
NUMBER 3: The last-mile number for all NPG parcels will now be displayed immediately after verification at the central sorting facility of NPG in Kyiv.
If for any reason you did not receive the second tracking number from Nova Poshta in the WB Personal Account, you can find this number yourself.
Go to the NPG site at this address: https://novaposhtaglobal.ua/en/track and enter the first number that starts with WB.
The second number (numbers only) will appear in the Additional numbers section.
Please note that the second number is required to drop off the parcel at a Nova Poshta branch.
You can also check your sent parcels from the menu “My shipments” – “Sent parcels” – ” Nova Poshta”. By selecting the required parcel, you will be able to see all tracking numbers.
The NP/Express waybill number must be written on the parcel. And with the last-mile number, the recipient will be able to track the parcel on the local post’s website or simply in Google.
You have the option to cancel a created label before it is delivered to a Nova Poshta branch. To do this, after selecting the desired shipment, you can click the “Request cancellation” button.
Which tracking number should be used on the marketplace?
You can specify on the marketplace the last-mile number (the 3rd number). It will be assigned when the parcel leaves Ukrainian territory, but will start showing its movement when the parcel is already in the destination country.
You can also separately provide the buyer with the International Express Waybill number in the WBxxxxNPG format (the 1st number). You receive it in the Personal Account immediately after processing the parcel. With this number you and your buyer can track the entire path of your parcel, but exclusively on the Nova Global site. This site has an English version. You can draft a template email, in which you inform your buyers that you have a combined delivery method and additional tracking is possible on the Nova Global site: https://novaposhtaglobal.ua/en/track/.
What to do if the parcel is lost or damaged?
In the event of damage to the parcel, you must obligatorily have the buyer document the damage with the courier and prepare an act. The documented damage will be reflected in the last-mile tracking.
In some situations, compensation may be possible in case of damage. But if the damage was due to incorrect packaging, then compensation is not paid, because packaging is the sender’s responsibility.
The parcel is considered lost, if it was delivered by the sender to the chosen Nova Poshta branch at the time of processing, but subsequently there is no tracking for more than 30 calendar days. In this case Nova Global will acknowledge the loss and compensate according to the claim the estimated value of the cargo plus the shipping cost.
Until the end of 30 days Nova Global conducts a search, and the cargo is considered temporarily lost. If the cargo has been declared lost (more than 30 days have passed), you need to create a ticket in the Western Bid personal account. After that Western Bid will contact representatives of Nova Global and arrange the process of paying compensation. Nova Global, on its part, controls all shipments and, if necessary, starts the search.
Please note, if you have questions, please contact support. If you brought the parcel to a Nova Poshta branch and it is not accepted or they ask to additionally process the entire package of documents, you need to call the number 0 800 500 609 and select the international shipments option. You will be advised on further actions.
Frequently Asked Questions about Nova Poshta and Western Bid
Can I send a package via Nova Poshta directly to a customer in the USA?
Nova Poshta has its own Global service, but for marketplace sellers it is more advantageous to use Western Bid as a consolidator to obtain lower rates and better service at U.S. customs.
What is the address of the Western Bid hub for sending via Nova Poshta?
If you create a shipment with the Nova Global carrier, you will personally drop off the parcel at any Nova Poshta branch convenient for you.
What should you do if Nova Poshta damaged the goods?
All shipments are insured by Nova Poshta for the full value. In case of damage, you must file a damage report at the branch to receive compensation from the carrier.