Nova Poshta International Delivery is a service from Ukraine to the USA and Canada at affordable prices. Delivery up to 5 kg – by actual weight.
By arranging a shipment from your Western Bid account, you get even lower prices for Nova Poshta International Delivery and the ability to arrange the shipment in just a couple of clicks thanks to the personal account functionality and integrations of Western Bid with international platforms Etsy, eBay, Shopify and other services.
In addition, an extra convenience for sellers on Etsy and eBay is the ability to pay for shipping with Payoneer.
More details about the different delivery options can be found at the following links:
– UPS Express and UPS Ground Delivery
– About FedEx shipping
– Delivery to Europe from Ukraine via DPD
– Consolidation Optimum Delivery
– Consolidation Plus Delivery
– Consolidation Direct Delivery
– Nova Global Delivery
Also useful links for working with your shipments:
– Western Bid shipment tracking
– Shipping cost calculator
– Parcel packing rules
– Attachments for shipment
– How to cancel a label yourself?
– Shipping via Western Bid in KeyCRM
Cost of delivery to the customer’s door
The delivery cost can be calculated in the shipping calculator.
United States, Canada, Australia, Albania, Argentina, Azerbaijan, Belgium, Bolivia, Bosnia and Herzegovina, Bulgaria, Chile, China, Croatia, Cyprus, Denmark, Dominican Republic, Egypt, El Salvador, Finland, Georgia, Greece, Iceland, India, Ireland, Israel, Jamaica, Japan, Kazakhstan, Luxembourg, Macedonia, Malta, Mexico, Monaco, Montenegro, Morocco, New Zealand, Norway, Panama, Peru, Portugal, Qatar, Saudi Arabia, Serbia, Singapore, Slovenia, South Korea, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, Uruguay, Poland, Lithuania, Slovakia, Czech Republic, Italy, Latvia, France, Spain, Romania, Austria, Estonia and the Netherlands.
We also expect to expand our service coverage.
Nova Poshta International delivery is currently not able to deliver parcels to P.O. Box addresses, APO/FPO/DPO, and also to unincorporated territories.
Shipping to the USA is technically possible only to private individuals; shipping to legal entities/organizations is not available. Delivery to Amazon warehouses is not possible.
IOSS code
Currently, the transfer of the IOSS code by Nova Posta International Delivery operates for the following countries: Poland, Lithuania, Czech Republic, Italy, Latvia, Spain, Romania, Estonia, Germany, the United Kingdom.
For other European countries, the transfer of the IOSS code is currently not technically possible.
According to the carrier, in some countries delivery is carried out through a partner network with UPS. In such cases, customs clearance is performed by the partner, and the transfer of IOSS numbers is not technically supported. Therefore, please note that claims relating to double taxation will not be considered. Please take this peculiarity into account when choosing a postal service.
Courier pickup service is not available.
Maximum dimensions and weight of the parcel
Dimension limits:
Longest side length must not exceed 120 cm, the lengths of the other sides must not exceed 80 cm and 69 cm respectively. The minimum size of a side must not be less than 1 cm, the lengths of the other sides must not be less than 1 cm and 1 cm respectively.
Please note! The sum of the two largest sides must not exceed 150 cm.
Weight restrictions:
Maximum actual weight is 30 kg or 68 kg volumetric.
Volumetric weight is calculated by the formula: Length x Width x Height / 5000.
Delivery cost for up to 5 kg is calculated by actual weight, from 5 kg by volumetric weight.
| Parameter | Limit |
|---|---|
| Maximum length of the longest side | 120 cm |
| Maximum dimensions of the other sides | 80 cm and 69 cm |
| Minimum size of each side | 1 cm |
| Maximum actual weight | 30 kg |
| Maximum dimensional weight | 68 kg |
| Dimensional weight formula | Length × Width × Height / 5000 |
USA – 8-11 business days.
Canada – 6-10 business days.
The EU and the United Kingdom – 5-7 business days.
Maximum investment cost
For the USA, 799.99 USD.
We recommend informing the buyer about the restrictions for duty-free import into their country; such information significantly reduces the likelihood that the buyer will refuse to pay the customs duties of their country and have the package returned.
For goods from $0 to $800 in the USA, a 10% duty is charged for Ukraine and 15% for the EU, plus possible charges for the tariff code (TN ZED / HS). For such goods, the duty and brokerage fees are calculated and paid by the sender directly when forming the shipment.
The international waybill number appears in your Personal Account immediately after the shipment is processed. You can track the shipment using this number on the Nova Post website.
This tracking number will be automatically added to your marketplace if you have enabled automatic forwarding of tracking numbers.
Additionally on the Nova Post tracking site you can see the last-mile tracking number (shown in the screenshot).
You can also view the last-mile tracking number in your Personal Account under the Sent shipments tab (shown in the screenshot).
We also recommend providing the last-mile tracking number to the customer, or adding it to the order on the marketplace.
Please note that tracking of parcel statuses is the sender’s responsibility. Please independently monitor the progress of delivery of your shipments through the available tracking services.
Tracking of NPMD parcels is available from your Western Bid account – in the ‘Sent parcels, Nova Post International Delivery’ tab – the tracking numbers for parcels are clickable links to the carrier’s website for tracking the parcel.
For the International Express waybill number, which starts with “5950..” → tracking on the Nova Post site.
Tracking the last mile for NPMD parcels to the USA
– If the number starts with 1Z → tracking on the UPS
– If the number starts with 1LS → tracking on the siteOnTrac
– If the number starts with TBA → tracking on the siteAmazon
– If the number starts with “921…” → tracking on the sitewww.usps.com
– If the number starts with CR0 → tracking on the GOFO site or cirrotrack.com (on this site, during parcel delivery, photo proof of delivery from the carrier is available).
Where to track last-mile parcels
| Tracking number prefix | Tracking site |
|---|---|
| 1Z | UPS |
| 1LS | OnTrac |
| TBA | Amazon |
| 921… | USPS |
International MEN number (starts with 5950…) can always be tracked on the Nova Post website, where alternative last-mile tracking numbers are also displayed.
Not available.
Please note that if the delivery was carried out by a partner OnTrac, USPS, Amazon, or GOFO and the package was not delivered to the recipient, a “Return to Sender” message may appear.
This status does not mean a return to Ukraine — it means a return to the NPMD distribution center in New York.
If you see such a status:
Contact us by creating a ticket through your personal account, selecting the subject – Shipment – Nova Poshta MD. And inform the correct recipient’s postal address and any delivery nuances: the access code to the entrance/residence, the mailbox in the building, whether the courier can access the building freely, etc. We will forward the information to the NPM carrier, and the package will be re-delivered to the correct address completely free of charge – the processing time is 2-4 weeks. At the moment of the redelivery, the last-mile tracking number changes. The new tracking number, by which the redelivery occurred, can be found on the Nova Post tracking site among the alternative tracking numbers.
No change to the recipient’s address or forwarding.
Insurance against loss or damage is included in the price for shipments with an insured value up to $799,99.
In case of loss or damage you need to fill out the payout form and provide it to Western Bid support, creating a ticket through your personal account, selecting the subject – Shipment – Nova Poshta MD. After a positive payout decision by Nova Poshta International Delivery, the insured value is paid by Nova Poshta directly to the customer, and the delivery costs are credited back to Western Bid to your balance.
Please pay attention to the packaging and labeling rules for shipments, especially fragile ones, of Nova Poshta.
The responsibility for the reliability of the packaging lies with the sender.
For shipments of goods that require culturological expertise (for paintings, works of art, sculptures, etc.), you must conduct the examination yourself and include the documents confirming the examination in the documents package.
For customs clearance, regardless of the value of the goods, various additional permit documents may be required. For example, for specialized knives and axes, a conclusion that these items are not cold weapons is required, and it is necessary to obtain authorization from the Ministry of Internal Affairs. You are obliged to provide all necessary permit documents for the cargo (certificates, references, expert assessments, etc.) at your own expense.
For any questions related to export or shipment permits, please contact support.
For sending a parcel via Nova Poshta you do not need a printer. You can:
– Write the number of the International Express Waybill (IEW) on the parcel by hand or with a marker, and take the parcel to the Nova Poshta branch in Ukraine that you selected during checkout;
– Or print all original Nova Poshta documents at home, affix them to the parcel, and take it to the branch – this will help save time.
Return of the parcel to Ukraine
– Free returns apply to parcels with contents up to €150
– If the value exceeds €150, upon receipt in Ukraine you will only have to pay the customs duties.
– Free returns are available only for parcels that were not delivered or could not be delivered.
– If the parcel has already been delivered to the recipient, it cannot be returned free of charge.
– The return period to Ukraine is 6–8 weeks
Yes, there are items that are prohibited from international shipping. Parcels with such contents may be confiscated by customs authorities or returned to the sender at their expense. Please familiarize yourself with the list of allowed and prohibited goods from Nova Poshta before sending parcels.
Parcel preparation checklist for Nova Poshta Express International Delivery
- Go to the “Create shipment” section in your Western Bid dashboard and select “Nova Poshta Express International Delivery”.
- Select a transaction or several transactions with the same recipient address.
- Confirm the recipient’s contact details (e-mail, phone) and ensure that the recipient is a natural person.
- Enter the weight and dimensions of the box, verify the calculated shipping cost.
- Describe the contents for customs, avoiding mention of materials (leather, wood, etc.).
- Choose a Nova Poshta branch in Ukraine from which you will ship the parcel, and the sender’s address.
- Review all data on the confirmation page and click “Pay for shipment”.
- Pay the delivery from the Western Bid balance or by bank card.
- Print the documents or write the MEN number on the box and bring the parcel to the chosen branch no later than 10 days.
Parcel processing for Nova Poshta International delivery
To ship a parcel, you can select the required type of shipment directly in the shipping calculator or choose the appropriate section of the menu in your Personal Account under the “Create shipment” tab:
1. In the tab that opened, select Nova Poshta International Delivery.
2. Select the item you want to ship from the list of transactions. You can select multiple items (lots) for shipment only if the buyer’s address in the transactions matches. We recommend when processing the shipment to definitely include your buyer’s contact details: e-mail and phone number – this is especially important for shipments to the EU and Canada, where carriers often require proof of the recipient’s consent to pay customs duties, or other questions. From experience – in the NP (EU) countries where NP is present, they most often call the recipient. Where delivery by partners (USA) – rarely, the call to the recipient is not guaranteed. Add the buyer’s phone number by clicking on the button “Edit” before you select the item for shipment. Also note that the recipient must be an individual, otherwise the parcel will not be shipped. If the recipient has indicated their legal entity, for example, the store name, contact them before shipment and confirm their first and last name. Then, by clicking the button “Edit” , enter their first and last name in the field “First name and Last name” when processing the shipment.
The declared value of each packaged item must not exceed 799.99 USD. Note! For Nova Poshta pickup and drop-off points, there are limits on the value of the contents up to 15,000 UAH, at the NBU exchange rate.
Nova Poshta International Delivery cannot currently deliver goods to P.O.Box addresses, APO / FPO / DPO addresses, or to unincorporated territories.
3. Calculation of the cost of a Nova Poshta shipment. Put all items into the parcel. Specify the weight and dimensions of the box, and you will see the final shipping cost.
4. Please provide a product description for the customs attachment list. The maximum length of the description is 50 characters. We recommend indicating the product name and its purpose.
Warning! To avoid additional questions from the customs authorities, it is strongly discouraged to specify the material from which the product is made.
Example of description:
- Souvenir phone case (Souvenir phone case). Do not specify ‘Leather case’
- Phone stand (Phone stand). Do not specify ‘Wooden stand’. Description guidelines are listed on our site
5. Select the Nova Poshta branch in Ukraine to which you will assign the shipment you created for further dispatch to the customer.
6. Select your sender address if you have added it before.
If you haven’t shipped parcels through our service yet, please click “Add a new address” and fill in the required fields. Later, you can use this address when creating new shipments.
7. After you have chosen the sender’s address, you will be taken to the confirmation page of the information you provided. You will be able to go back and correct the specified data if you find an error. After clicking the “Pay for the shipment” button, you will no longer be able to make changes.
8. If all entered data are correct, after creating the shipment you will see a window where you can pay for the shipment now or later.
9. After clicking the “Pay for forwarding” button, you will have a choice of how to pay. You can pay directly from your Western Bid personal account balance, or with a credit card. When paying by credit card, the stated amount will be higher since the system fee is also taken into account.
10. As soon as the parcel is paid for, you will be able to print the necessary documents for sending or write the tracking number on the parcel with a pen or marker and take the parcel to the Nova Poshta Ukraine branch selected during the parcel creation process. Be sure to check the accuracy of the recipient’s postal address shown on the waybill. Please note: the shipment of the parcel must be no later than 10 days from the moment of creating the parcel.
11. You can also check your sent shipments from the menu “My Shipments” – “Sent Shipments” – “Nova Poshta International Delivery”. After selecting the desired shipment, you will be able to see the tracking number, the required documents and the shipment details.
Canceling the label
You have the option to cancel the created label before it is delivered to a Nova Poshta branch. To do this, select the required shipment and click the “Request cancellation” button.
Please note, while the parcel is in transit through Ukraine (from the moment of acceptance at the Nova Poshta branch to the moment the parcel is handed over to the customs terminal in Lviv), you have the option to stop and return the parcel to the sender, if the shipment has become unnecessary or was sent by mistake. For this you need to contact the Nova Poshta carrier directly as soon as possible – call the number 0 800 500 609 and select the International shipments option; during the call, inform that you are a WB client. You will be advised on further steps.
After physically receiving the parcel that was returned to the sender, you need to:
– Create a ticket via your Western Bid account.
– In the subject field, choose “Forwarding — Nova Poshta MD”.
In the message, provide the MEN number in the format 5950… and briefly describe the situation – request cancellation of the created international shipping label.
After processing the request, delivery costs will be refunded to your balance in your account, except for the transit cost of the parcel through Ukrainian territory in both directions.
What should I do if the parcel is lost or damaged?
In case of damage the customer must, as a mandatory step, document the damage with the courier and draw up a damage report. The documented damage will be reflected in the last-mile tracking.
In some situations, compensation may be possible for damage. But if the damage was due to improper packaging, then compensation is not paid, because packaging is the sender’s responsibility.
The package is considered lost if it has been delivered by the sender to the selected Nova Poshta branch at the time of shipment, but subsequently there is no tracking for more than 30 calendar days. In this case Nova Poshta recognizes the loss and will compensate, under the claim, the appraised value of the cargo plus the shipping cost.
Within the 30-day period, Nova Poshta conducts a search, and the shipment is considered temporarily lost. If the shipment has been deemed lost (more than 30 days have passed), you need to create a ticket in your Western Bid account. After that, Western Bid will contact Nova Poshta representatives and arrange the compensation payment process. Nova Poshta, on its part, monitors all shipments and, if necessary, starts the search.
Please note, if you have any questions, please contact support. If you brought the parcel to a Nova Poshta branch and it is not accepted or you are asked to complete the entire package of documents, you need to call the number 0 800 500 609 and select the international shipments option. You will be advised on the next steps.
What to do if the package is damaged or lost
- In case of damage, ask the customer to prepare a damage report with the courier and document the damage in the delivery system.
- Check that packaging rules have been followed; if the packaging is inadequate, compensation may be rejected.
- If the package has not been tracked for more than 30 days after acceptance at the post office, it is considered lost.
- Create a ticket in the Western Bid portal with the subject “Forwarding — Nova Poshta MD”, describe the situation and add the MEN number.
- Fill out and submit the claim form for compensation according to the instructions in the article.
Start sending international parcels from Ukraine today.
- Register in the Western Bid dashboard or log in to your account.
- Set up automatic import of orders from Etsy, eBay, Shopify, or other marketplaces.
- Create your first shipment with Nova Poshta International Delivery and test the speed and convenience of the service.
If you still have questions about rates, customs rules, or shipment preparation, create a ticket in the dashboard or call the support team — the Western Bid team will help you choose the optimal shipping arrangement.
Frequently Asked Questions about Nova Poshta International Delivery
In which countries is Nova Poshta International Delivery available?
The service covers the United States, Canada, European Union countries, the United Kingdom, Australia, New Zealand, and dozens of other countries, the list of which is provided in the main body of the article.
What are the maximum weight and dimensions of the parcel?
The maximum actual weight of the parcel is 30 kg, the maximum dimensional weight is 68 kg; the length of the longest side must not exceed 120 cm, the other two — not more than 80 cm and 69 cm respectively. The sum of the two largest sides must not exceed 150 cm.
How is volumetric weight calculated?
Dimensional weight is calculated by the formula: Length × Width × Height / 5000. If the sum of the dimensions does not exceed 150 cm, the cost is based on the actual weight; otherwise — on the greater of the actual or dimensional weight.
What are the delivery times to the main destinations?
Estimated delivery times: USA — 8–11 business days, Canada — 6–10 business days, the EU and the United Kingdom — 5–7 business days, provided there are no delays at customs.
What is the maximum estimated value of the investment?
The maximum estimated value for shipments to the USA is 799.99 USD; for parcels valued from 0 USD to 800 USD, a duty is charged, payable by the sender at the time of shipment.
Is insurance included in the cost of shipping?
Yes. Insurance for loss or damage is included in the cost for shipments with a declared value up to 799.99 USD, with payout in accordance with the policy and a completed claim.