Returns to the Western Bid warehouse in the USA are processed within 3 business days from the time of delivery, the first 30 days of storage are free, after which paid storage rates apply depending on the weight of the shipment.
Who needs to know about return timeframes and warehouse return rules
- Sellers who ship goods through Western Bid and want to understand what happens to returns at the US warehouse.
- Entrepreneurs planning a returns policy in their stores (eBay, Etsy, Shopify, own websites) and must account for processing and storage timeframes.
- Western Bid fulfillment center clients who need to monitor stock and costs of paid storage for returned goods
Return to the Western Bid warehouse
Return timelines and rules for returns to the Western Bid warehouse
- Return processing takes up to 3 business days from the moment the parcel arrives at the warehouse.
- The first 30 days of return storage are free; after that, paid storage rates apply depending on weight and number of parcels.
- Without payment for further storage, Western Bid may dispose of the goods, so it is important to promptly decide whether to re-ship or sell from the fulfillment warehouse.
As you may know, Western Bid offers, if needed, a service for receiving returned goods at the Western Bid processing center in Miami:
Western Bid, Inc.
3500 W Hallandale Beach Blvd
Pembroke Park, FL, 33023
Processing of returns takes up to 3 business days.
The storage period for a parcel at the returns warehouse is one calendar year from the date of receipt of the parcel. The first 30 days of storage are free; after the end of the free storage period the parcel, by default, continues to be stored at the returns warehouse on a paid basis. After the term ends within the calendar year and in the absence of your forwarding requests, the parcel will be disposed of. Disposal is also possible upon request.
Cost of paid storage:
$0.04 — 0.05 кг;
$0.08 — 0.051 кг – 0.1 кг;
$0.10 — 0.101 кг – 0.2 кг;
$0.13 — 0.201 кг – 0.3 кг;
$0.16 — 0.301 кг – 0.5 кг;
$0.18 — 0.501 кг – 0.750 кг;
$0.26 — 0.750 кг – 1 кг;
$0.39 — 1.001 кг – 1.5 кг;
$0.50 — 1.501 кг – 2 кг;
$0.60 — 2.001 кг – 3 кг;
$1.00 — 3.001 кг – 4 кг;
$2.00 — 4.001 кг – 5 кг;
$2.40 — 5.001 кг – 6 кг;
$2.80 — 6.001 кг – 7 кг;
$3.20 — 7.001 кг – 8 кг;
$3.60 — 8.001 кг – 9 кг;
$4.00 — 9.001 кг – 10 кг;
$5.00 — 10.001 кг – 12 кг;
$6.00 — 12.001 кг – 15 кг;
$7.00 — 15.001 кг – 17 кг;
$8.00 — 17.001 кг – 20 кг.
$45 per pallet (the billable weight is the actual weight).
Commission for receiving goods at the returns warehouse:
up to 0.453 kg – $1.50;
from 0.453 kg to 0.907 kg – $2.00;
from 0.908 kg to 1.81 kg – $3.00;
from 1.82 kg to 4.53 kg – $4.00;
over 4,54 kg – $5.00
Commission for dispatch from the returns warehouse:
up to 0.453 kg – $2.00;
from 0.453 kg to 0.907 kg – $2.50;
from 0.908 kg to 1.81 kg – $3.00;
from 1.82 kg to 4.53 kg – $4.00;
over 4,54 kg – $5.00
In case of combined shipment (several parcels in one) – for each additional parcel + $0.25. For example: you need to ship in one parcel 3 items (each 400 g). In this case the fee will be $3.50. $3.0 – warehouse dispatch fee (the total weight of the three items is 1.2 kg), $0.50 – fee for the two added parcels.
For details on how to manage goods from your Personal Account yourself, you can read here.
You can initiate a return yourself, by creating a return label.
Since September 2020, returns to Ukraine are sent only via NPShopping (Nova Poshta). If the parcel was sold and shipped not by Western Bid – then in this case the processing of the return will cost $ 3 per parcel.
Payment for returning the parcel is made twice: once for the label from the Miami warehouse (or from the buyer) to NP Shopping, and second for the delivery from NP Shopping to the customer’s address (paid upon receipt). The price of the return label in most cases will be equal to the export value, but there may be exceptions, since each return will be arranged individually.
The value that the client indicates when processing a return in NP Shopping may be reviewed by Ukrainian customs. In this case, you will need to provide a document confirming the declared value or pay the tax according to Ukrainian customs rules. Also note that if the estimated value of the goods exceeds the customs threshold (currently for Ukraine this is 150 euros), duties and charges must be paid on arrival.
For more details on how to use the NPShopping service in the video:
Paid storage tariffs for returns at Western Bid warehouse
| Parcel weight | Storage cost per day | Example |
|---|---|---|
| 0.50 – 1.50 kg | 0.50 $ / day | A parcel weighing 1 kg — $0.50 per day of storage after the 30th day. |
| 1.501 – 2.00 kg | 0.50 $ / day | The same rate until the weight exceeds 2 kg. |
| 2.001 – 3.00 kg | 0.60 $ / day | A parcel weighing 2.5 kg — $0.60 per day of paid storage. |
| 3.001 – 4.00 kg | 1.00 $ / day | A parcel weighing 3.2 kg — $1.00 per day |
| 4.001 – 5.00 kg | 2.00 $ / day | A parcel weighing 4.5 kg — $2.00 per day |
In case of combined shipment (multiple parcels in one), for each additional parcel an extra $0.25 is added to the storage fee
For example, if you send in a single shipment 3 items of 400 g each (total weight 1.2 kg), the storage fee will be $3.00 for the main parcel + $0.50 for the two added parcels, for a total of $3.50
How returns are processed at the Western Bid warehouse: step by step
- The buyer ships the item to the Western Bid warehouse in the USA to the address specified in the store instructions.
- After the package is delivered to the warehouse, the Western Bid team registers it in the system within up to 3 business days.
- The item appears in your account in the Returns Warehouse section, where you can see the arrival date and the end of the 30-day free period.
- For the first 30 days, storage is free; during this time you can decide what to do with the item next.
- After the 30th day, you either pay for further storage at the applicable rates, or order a re-shipment or disposal; otherwise Western Bid may dispose of the item.
You can also learn how to use the NPShopping service for returning to Ukraine (not to the Western Bid warehouse in Miami) – more details in the video:
Frequently Asked Questions About Return Timeframes and Policies
How long does it take to process a return at Western Bid's warehouse?
How long does it take to process a return at Western Bid's warehouse?
Usually, return processing at Western Bid’s warehouse takes up to 3 business days from the moment the package is delivered to the warehouse.
How long does the return remain free of charge?
How long does the return remain free of charge?
Returns are stored at the Western Bid warehouse free of charge for the first 30 days. After that, paid storage begins to accrue at rates based on weight.
What happens if I don't pay for paid storage?
What happens if I don't pay for paid storage?
If the paid storage charges are not paid after the free period ends, Western Bid reserves the right to dispose of the goods without further notice, and the company shall not be liable for any damages arising therefrom.
Can I reship a returned item to the customer?
Can I reship a returned item to the customer?
Yes, after the return has been processed you can order a re-shipment of the item to the customer or to another address, by creating a new shipment from your account.