Western Bid accepts returns of shipments to a warehouse in the USA, processes them within a few business days, and allows either resending the item to the customer, storing it in the warehouse, or disposing of it.
The first 30 days of storage for returns at the Western Bid warehouse are free; after that, paid storage rates apply based on the weight of the shipment.
Reasons for returning parcels
The most common reasons for returning parcels from abroad to senders:
Delivery attempted, the addressee was not at the place of delivery. (The addressee is not at the place of delivery.)
Mailbox closed for non-payment of rent. (Mailbox closed for non-payment of rent.)
Used only when it is known that addressee is deceased and mail cannot be delivered to another person. This endorsement must be made personally by delivery employee and under no circumstance may be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased. (The addressee has died and the mail cannot be delivered to another person.)
Failure to comply with 508.1.8.1 through 508.1.8.3. (Delivery discontinued due to noncompliance with 508.1.8.1 through 508.1.8.3.)
Address is not readable. (Unreadable/Address not readable.)
Mail returned to sender by order of General Counsel (or under 508.1.0 and 508.2.0) because of dispute about right to delivery of mail and it cannot be determined which disputing party has more rights to mail. (Mail returned to sender by order of the General Counsel (or under 508.1.0 and 508.2.0) due to a dispute about the right to delivery of mail, and it cannot be determined which disputing party has more rights to mail.)
Address is missing a number, street, box number, route number, or geographical section of city or city and state omitted and correct address is not known. (Address missing a number, street, box number, route number, or geographical section of city or city and state omitted; the correct address is not known.)
Addressee has moved and filed no change-of-address order. (The addressee has moved and did not file a change-of-address order.)
Addressee failed to provide a mailbox for receipt of mail. (The addressee failed to provide a mailbox for receipt of mail.)
Addressed to nonexistent number and correct number is not known. (Addressed to a non-existent number, and the correct number is not known.)
Addressed to nonexistent Post Office. (Addressed to a nonexistent post office.)
Addressed to nonexistent street and the correct street is not known. (Addressed to a nonexistent street, and the correct street is not known.)
Mail undeliverable at address given; no change-of-address order on file; forwarding order expired. Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order. (Mail undeliverable at the address given; no change-of-address order on file; forwarding order expired. Addressed to a location outside the delivery limits of the Post Office for that address. Hold mail for customers outside the delivery area for the specified period unless the addressee filed an order.)
Addressee refused to accept mail or pay postage charges. (The addressee refused to accept mail or pay postage charges.)
The post office is not intended to accept delivery. (The post office is not intended to accept delivery.)
The mail is without postage or indication that postage fell of. (The mail is without postage or indication that postage has fallen off.)
Mail returned to sender under false representation order and lottery order. (Mail returned to sender for false representation order (i.e., indicating false information about the shipment) or lottery order (lotteries via mail or telephone are prohibited).)
Mail returned to sender under false representation order. (Mail returned to sender under false representation order.)
Mail returned to sender under lottery order (Mail returned to sender under lottery order.)
Addressee is temporarily away and period for holding mail is expired. (The addressee is temporarily away and the hold period for mail has expired.)
Addressee abandoned or failed to call for mail. (The addressee abandoned or failed to call for mail.)
House, apartment, office, or building not occupied. (The house, apartment, office, or building is not occupied. Use only if mail is addressed to “Occupant”.)
Who this information about parcel returns is for
- Sellers who ship orders via Western Bid to the U.S. and other countries and want to centrally process returns at the Miami warehouse.
- Store owners on eBay, Etsy, Shopify and other platforms who receive returns from customers and want to know what will happen to the parcel after it arrives at the Western Bid warehouse.
- Entrepreneurs who need to plan storage costs for returned goods and decide: re-shipment, storage, or disposal.
Parcel returns via Western Bid
- Returns are accepted at the Western Bid warehouse in the USA, where they are processed within a few business days and reflected in your account.
- The first 30 days of storage for returns are free, after which storage is charged according to tariffs that depend on the weight of the parcel.
- If storage is not paid for, Western Bid may dispose of the goods without further notice.
Return storage terms at the Western Bid warehouse
| Storage period | Cost | Comment |
|---|---|---|
| First 30 days | 0 $ | Free storage of returned parcels at the Western Bid warehouse. |
| After 30 days | Storage fees apply (weight-based) | Rates per kilogram apply; in the absence of payment, Western Bid may dispose of the item. |
| Pallet | $45 per pallet | Billing is based on the pallet’s actual weight. |
How parcel returns work through Western Bid: step by step
- The customer sends the return to the Western Bid warehouse address in the USA, as stated in the store’s instructions.
- The parcel is delivered to Western Bid’s warehouse in Miami and registered in the system.
- Within up to three business days the return is processed, and information about the parcel appears in your account.
- For up to 30 days the item is stored at the warehouse free of charge; you can decide on further actions.
- After 30 days you choose: paid storage, re-shipment, or disposal of the item in accordance with the service terms.
“If the customer does not pay for further storage of the returned item, Western Bid reserves the right to dispose of the parcel without further notice and shall not be liable for any damages related to disposal.”
Frequently Asked Questions about returning parcels via Western Bid
To what address can the customer send the return?
To what address can the customer send the return?
Western Bid accepts returns to the address of its US processing center: Western Bid, Inc., 3500 W Hallandale Beach Blvd, Pembroke Park, FL, 33023.
How long does it take for a return to be processed at the Western Bid warehouse?
How long does it take for a return to be processed at the Western Bid warehouse?
Return processing at Western Bid’s warehouse usually takes up to three business days from the moment the parcel is delivered to the warehouse.
How much does it cost to store returned parcels?
How much does it cost to store returned parcels?
The first 30 days of storage of a returned parcel at the Western Bid warehouse are free; thereafter, storage is charged according to tariffs that depend on the weight of the shipment.
What happens to the parcel if I don't pay for storage?
What happens to the parcel if I don't pay for storage?
If storage is not paid for, Western Bid reserves the right to dispose of the goods without further notice, and the company shall not be liable for any losses arising therefrom.
Can I resend the return to the customer or to another address?
Can I resend the return to the customer or to another address?
After processing the return, you can request a reshipment of the product to the customer or to any other address in the United States or abroad through your Western Bid account.
What is the difference between returning goods and issuing a refund to the buyer?
What is the difference between returning goods and issuing a refund to the buyer?
Returning a parcel means physically returning the goods to Western Bid’s warehouse, while the refund of the payment to the buyer is carried out through the personal account and is subject to separate Western Bid commission refund rules.