Western Bid offers a comprehensive solution for processing returns in the USA to the warehouse in Miami. Key benefits: the first 30 days of storage are free, the possibility to resell the product to a new buyer in the USA without returning it to Ukraine, and automatic creation of return labels (Return Labels) for customers in the USA. Parcel handling takes up to 3 business days, and returns to Ukraine are carried out through the NP Shopping service.
If you have created a return label for the Western Bid Miami warehouse, then after delivery the parcel will appear in your personal account in the “My Shipments” section – “Returns Warehouse” – “My Parcels”. In case the buyer has independently sent the parcel to our warehouse address, such parcels are placed in the “Returns Warehouse” – “Unaddressed Parcels” section.
If a parcel is not identified, it will appear in the menu section “My Shipments/Returns Warehouse/Unaddressed Parcels”. By entering the tracking number, you will be able to find your parcel.
If among the parcels in the “Unaddressed Parcels” section there is yours, you need to click the “Request” button and fill in all the necessary fields to confirm that it belongs to you.
Important: the storage period for parcels in the “Parcels without addressee” section is limited. If within 3 months from the moment the parcel arrives at the warehouse no client submits a request for its identification and transfer to their Personal Account, the parcel is considered unclaimed and is subject to disposal. Therefore when returning to the address of our warehouse you must specify the Box number that matches your client number, and promptly check the “Parcels without addressee” section.
Returns structure: identification and processing
If the package has been identified as yours, when it arrives at the warehouse in your personal account it will appear in this section of the menu.
Also next to each package there will be a “Details” button. By clicking it, you will be able to review all the detailed information about your package. For example, view photos of the returned item to understand its condition.
Reminder: if necessary, Western Bid accepts returns to the company’s address in Miami. The Box number must match your client number! This is essential for quickly identifying your returns.
IN CARE OF WB WAREHOUSE
3500 W Hallandale Beach Blvd, Box № 00000 (instead of “00000” – please indicate your client number)
Pembroke Park, FL, 33023
Processing and receipt of returns takes place within 3 business days. Shipping is carried out within 1 business day.
The retention period for parcels in the returns warehouse is one calendar year from the date of receipt. The first 30 days of storage are free; after the free storage period ends, by default the parcel continues to be stored in the returns warehouse on a paid basis. After the end of the calendar year and in the absence of your forwarding requests, the parcel will be disposed of. Disposal is also possible upon request.
Storage cost, depending on weight:
up to 0.050 kg – $0.04
0.051 kg – 0.100 kg – $0.08
0.101 kg – 0.200 kg – $0.10
0.201 kg – 0.300 kg – $0.12
0.301 kg – 0.500 kg – $0.16
0.501 kg – 0.750 kg – $0.18
0.750 kg – 1.000 kg – $0.26
1.001 kg – 1.500 kg – $0.39
1.501 kg – 2.000 kg – $0.50
2.001 kg – 3.000кг – $0.60
3.001 кг – 4.000 кг – $1.00
4.001 кг – 5.000 кг – $2.00
5.001 кг – 6.000 кг – $2.40
6.001 кг – 7.000 кг – $2.80
7.001 кг – 8.000 кг – $3.20
8.001 кг – 9.000 кг – $3.60
9.001 кг – 10.000 кг – $4.00
10.001 кг – 12.000 кг – $5.00
12.001 кг – 15.000 кг – $6.00
15.001 кг – 17.000 кг – $7.00
17.001 кг – 20.000 кг – $8.00
20.001 кг – 23.000 кг – $10.00
23.000 кг – 26.000 кг – $12.00
26.001 кг – 30.000 кг – $14.00
30.001 кг – 35.000 кг – $16.00
35.000 кг – 45.000 кг – $20.00
понад 45.000 кг – $45.00
Комісія за прийом товару на склад повернень:
до 0.453 кг – $1.50;
від 0.453 кг до 0.907 кг – $2.00;
від 0.908 кг до 1.810 кг – $3.00;
від 1.820 кг до 4.530 кг – $4.00;
понад 4.540 кг – $5.00
Прийом повернень здійснюється за кількістю фактичних одиниць товару в посилці. Якщо під одним трек-номером надходить один виріб, він реєструється як одна одиниця. У разі, якщо в одному відправленні міститься декілька товарів, кожен із них приймається та обліковується окремо. Комісія за прийом нараховується за кожну одиницю товару згідно з діючими тарифами (залежно від ваги кожного окремого виробу).
Щоб відправити посилку новому покупцеві, вам необхідно в Особистому кабінеті перейти в розділ Склад повернень – Мої посилки, обрати потрібну посилку і відмітити її, як показано на скріншоті, а потім натиснути на кнопку «Відправити покупцю» в правому верхньому кутку таблиці.
If you plan to send several parcels to one customer, appropriately assembling them into a single parcel, you need to tick several checkboxes, thereby selecting all the necessary items for merging the parcels into one request. Sending a parcel to a new customer is possible not only to the USA, but also to other countries available for checkout.
Next you need to fill in all fields of the Recipient Address. Please be very careful when filling out this form, verify the accuracy of the address, the correctness of the described contents, as well as the value of the contents. Filling the address can also be automatic, from the selected transactions. If you do not have the recipient’s phone number, please enter ten 1s in the corresponding field, otherwise the system will not allow you to finish the checkout. If you do not have the recipient’s email address, you can provide your own email. Enter the IOSS/VAT number if needed.
If the original packaging of the returned item is damaged or unsuitable for reshipment, warehouse staff will repack the item as needed before dispatch.
Please ensure that descriptions are provided for all items that will be shipped in this shipment. Choose the insurance option for your parcel – it is optional and at your discretion. After that, you need to select the parcel’s shipping method. Please note that the final cost of shipping the parcel consists of the delivery cost (by the chosen method), the warehouse fee, and insurance (if you selected this option). After filling in all fields, click «Create shipment request».
Submitted requests appear in your account in the “Shipping requests” section, where you will be able to see the processing of the request and the new tracking number for the customer’s shipment.
Commission for shipping from the returns warehouse:
up to 0.453 kg – $2.00;
from 0.453 kg to 0.907 kg – $2.50;
from 0.908 kg to 1.810 kg – $3.00;
from 1.820 kg to 4.530 kg – $4.00;
over 4.540 kg – $5.00
In case of a combined shipment (several parcels in one) – for each additional parcel + $0.25. For example: you need to ship in one parcel 3 items (each 400 grams).
In this case the fee will be $3.50 ($3.00 – warehouse fee for the shipment (the total weight of three items 1.200kg), $0.50 – fee for the two additional parcels).
*The first 30 days of storage are free.
Return policy for goods on eBay and Etsy marketplaces
When opening a store, the seller usually describes in as much detail as possible the service provided by his shop, and, among other things, indicates whether he accepts returns of goods from customers.
In online retail there is a certain percentage of returns for various reasons. This should also be taken into account in your operations. If, for example, a complaint is filed about a product, the product does not fit, or for some other reason the buyer requests a refund, the funds will be debited from the seller’s account.
Indeed, returns are an additional hassle for the seller. However, on the other hand, the willingness of the seller to accept the product back for a valid reason benefits the store, as it increases customer loyalty toward it.
In the case of returning parcels sent via FedEx, the carrier charges a fee for the return shipment to the Fulfillment Center. The funds will be debited from your account. Storage of returned parcels at the warehouse for 30 days is free.
Step-by-step instruction: seller actions when a return request is made
– Familiarize yourself with the reason for the return – it must be specified by the buyer (for example: the item does not match the description).
– Contact the buyer, to determine the steps for returning or replacing the item. As a reminder, if necessary, Western Bid accepts returns to the company’s address in Miami.
– Monitor the timeframes for fulfilling obligations. In case of a return, eBay requires the buyer to return the item within 5 business days from the date of the return request. And the seller must refund the buyer within 6 business days from the date of receipt of the returned item (the funds will be debited from your Western Bid account). If the buyer agrees to a replacement, the seller must ship it within 5 business days from the date of the return request.
Return shipping charges are billed to you or the buyer, depending on the return terms you set and the reason for the return.
If the buyer returns the item because it does not match the listing description, was delivered damaged or is missing parts, then all shipping costs are paid by the seller.
If the buyer returns the item for any other reason, including simply changing their mind to purchase it, the seller has the right to charge any return fee specified in the Return Terms in the listing.
A detailed guide on how to manage warehouse items from your personal account is published in our article about thefulfillment center.
Our clients now have the ability to independently create and print return labels for items to the Western Bid center in Miami.
Note! The return label can be created by the user only when returning an item from the USA.
To learn more, go to the article “How to create a return label yourself?”
How to return a product from the Miami warehouse to Ukraine via NP Shopping
From September 2020, returns to Ukraine are sent only via NPShopping (Nova Poshta). Reminder: the term of free storage of parcels at the Western Bid warehouse in Miami until the moment of submitting a request for return of the goods to Ukraine exceeds 30 days (after the specified term, parcels not processed for return to Ukraine will be stored at the returns warehouse on a paid basis). If the parcel was sold and shipped not by Western Bid – in this case the return processing will cost $3 per parcel.
Payment for the return of the parcel occurs twice: first – for the label from the warehouse in Miami (or from the buyer) to NP Shopping, and second – for delivery from NP Shopping to the customer’s address (paid upon receipt). The price of the return label in most cases will be equal to the export value, but there may be exceptions, since each return will be agreed individually.
The value of the contents that the client specifies when processing a return with NP Shopping may be reviewed by Ukrainian customs. In such a case, it will be necessary to provide a document confirming the value of the contents or pay the tax according to the Ukrainian customs rules.
Also note that if the declared value of the cargo exceeds the customs threshold (currently for Ukraine this is 150 euros), duties and charges will need to be paid upon arrival.
If you need to arrange a return to Ukraine, you can do it via Nova Poshta. For this you need to register and log in to your Personal account. Go to the section “My shopping addresses”, select USA.
In the Adress Line 1 field lies your unique NP Shopping number.
After receiving the return label number, let’s not forget to add this number to the NP Shopping Personal Account. So that Nova Poshta, after receiving the parcel, can identify who it belongs to.
Next, you need to fill in the form fields and add the tracking number.
