Western Bid provides a paid English-language translator service for calls or written inquiries to the support teams of eBay, Etsy, and other marketplaces and services, as well as for calls to your customers.
Who needs Western Bid’s translator services
- Sellers who need to contact eBay, Etsy, or other marketplaces’ support in English regarding account issues, blocks, or disputes.
- Entrepreneurs who want to call a customer in the United States, Canada, the United Kingdom, or Australia, but do not have sufficient English proficiency.
- Users who want to properly formulate a written request in English to the customer support of services (Google, Facebook, etc.).
Translator service from Western Bid
Western Bid provides its clients with a translator for a call or written inquiry to the support teams of eBay, Etsy, or other marketplaces. Our translator knows how to correctly formulate the request in English so that you achieve your goal.
We help solve the following problems:
- Seller verification
- Account unblocking
- Removing a negative review
- Increasing selling limits
- Disputes, disputes and complaints
- Removing defects from the seller’s rating
- Refund of incorrectly charged commissions
Note: eBay and Etsy are not accepting calls at the moment; you need to reach out to them in writing.
Also, our translator can help make a call to your customers or to the support teams of those services that help you with sales (for example, Google, Facebook, etc.). During the call, there is simultaneous translation into English; the translator represents your interests and helps resolve the issue.
Attention! Considering the time difference with the USA, issues that require a call to the support service or buyers in the USA can be addressed only after 15:00 Kyiv time. Issues that need to be resolved through written inquiries can be resolved at any time.
The call with the translator takes place through the Microsoft Teams application, which must be installed on the client’s computer. The interview time is limited to 30 minutes.
First you need to describe your request, and the translator will tell you how we can help you and what information you should prepare for the call.
The service is provided without any guarantee of results; our translators only help communicate with the support team or the buyer.
To book a call, you need to message our translator on Microsoft Teams and choose a convenient day and a suitable time to resolve your issue.
Microsoft Teams translator: live:westernbid_2
Working hours: Mon – Fri 09:00 – 18:00
The service cost is $15. The funds will be charged to your Western Bid account.
What to prepare before a call with a translator
- A brief description of your problem or question (account blockage, payment delay, negotiations with a buyer, etc.).
- Screenshots/links to support emails, the case or ticket number, if they already exist.
- Account details for the marketplace you need to contact (login, store ID, product URL).
- Microsoft Teams installed on your computer and the login details to contact the translator.
Interpreter Services Terms
| Parameter | Value | Comment |
|---|---|---|
| Cost | 15 $ per session | The amount will be charged to your Western Bid account after the call. |
| Duration | Up to 30 minutes | This duration is usually sufficient for one inquiry / case. |
| Format | Call or written inquiry | Call via Microsoft Teams, written inquiries — via email/support forms. |
| Call times to the USA | After 15:00 Kyiv time | Due to the time difference with the USA, calls are possible only during this window. |
| Working hours | Mon–Fri 09:00–18:00 (Kyiv time) | During these hours they review requests and conduct most sessions. |
Frequently Asked Questions about Western Bid's translator services
Is the translator service free?
Is the translator service free?
No, the translator service costs money: one session lasting up to 30 minutes costs $15, and the funds will be charged to your Western Bid account.
Can a translator guarantee a favorable decision from eBay or Etsy support?
Can a translator guarantee a favorable decision from eBay or Etsy support?
No, the translator only helps to formulate the request correctly and to communicate in English; the decision is always made by the support team or the buyer.