{"id":15681,"date":"2026-03-03T12:59:28","date_gmt":"2026-03-03T12:59:28","guid":{"rendered":"https:\/\/westernbid.com\/%d0%b1%d0%b5%d0%b7-%d0%ba%d0%b0%d1%82%d0%b5%d0%b3%d0%be%d1%80%d1%96%d1%97\/what-to-do-if-there-are-issues-with-your-shipment-in-transit\/"},"modified":"2026-07-13T07:26:31","modified_gmt":"2026-07-13T07:26:31","slug":"shipping-problems","status":"publish","type":"post","link":"https:\/\/westernbid.com\/en\/knowledge-base\/shipping-problems\/","title":{"rendered":"What should you do if there are problems with a shipment on the way?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15681\" class=\"elementor elementor-15681 elementor-4045\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0809c0 e-flex e-con-boxed e-con e-parent\" data-id=\"b0809c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f626df elementor-widget elementor-widget-text-editor\" data-id=\"7f626df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"page-summary\"><blockquote><p><strong>Important:<\/strong> Western Bid tracks delivery issues for parcels sent via UPS Express and Plus and Direct Consolidations, and will open a separate case for each problematic shipment in your Personal Cabinet.<\/p><\/blockquote><p>Company managers monitor the status of shipments on the UPS website, inform sellers about delays and other issues, and help resolve claims so the seller is not left to deal with logistical questions on their own.<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a85927b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"a85927b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"for-whom\"><h2>Who benefits from UPS monitoring by Western Bid<\/h2><ul><li>Sellers who ship parcels via UPS Express or Plus and Direct consolidations.<\/li><li>Users who do not have time every day to manually check dozens of tracking numbers on the UPS website.<\/li><li>New sellers who are concerned about possible delays, damage, incorrect addresses, or a package being returned in transit.<\/li><\/ul><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5b9c1b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"e5b9c1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"shipping-problems-essence\"><h2>How delivery problem monitoring works<\/h2><ul><li>Western Bid automatically tracks all your shipments via the UPS website and records any non-typical statuses (failures, delays, returns, delivery attempts).<\/li><li>For each issue, a separate &#8216;case&#8217; opens in the Personal account, where managers describe the situation and recommend the next steps to the seller.<\/li><li>The service is completely free for Western Bid clients who use UPS delivery via the company.<\/li><\/ul><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa64b9b elementor-widget elementor-widget-heading\" data-id=\"fa64b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If there are problems with the shipment in transit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5df69c elementor-widget elementor-widget-text-editor\" data-id=\"d5df69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Since August 1, 2019, Western Bid, a trading agency, has introduced a service for tracking delivery problems of our clients&#8217; parcels sent via UPS Express or Plus and Direct Consolidation. Western Bid monitors all of its clients&#8217; shipments through the UPS website. In the Personal Account, for each arising problem or claim a case is opened, within which our managers inform our client-sellers about the delivery situations that have occurred. Thus, our clients are not left alone with possible delivery problems, but receive qualified assistance from our specialists.\u00a0<strong>This service is completely free<\/strong>. You can view the claims by clicking the &#8220;UPS Monitoring&#8221; item in the Western Bid Personal Account. To open a case at your initiative, please write to us in the Western Bid Personal Account in the &#8220;Support&#8221; section of the menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90f658d elementor-widget elementor-widget-image\" data-id=\"90f658d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"333\" src=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1-1024x333.webp\" class=\"attachment-large size-large wp-image-15682\" alt=\"\" srcset=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1-1024x333.webp 1024w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1-300x98.webp 300w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1-768x250.webp 768w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1-1536x500.webp 1536w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/649d6b32bdb894d73b35a161_1.webp 1595w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e853eba e-flex e-con-boxed e-con e-parent\" data-id=\"e853eba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb22198 elementor-widget elementor-widget-text-editor\" data-id=\"cb22198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<blockquote class=\"note-warning\"><p><strong>Please note:<\/strong> timely detection of delivery problems (delay, incorrect address, return of shipment) allows us to respond more quickly, notify the customer, and avoid complaints and loss of money. That is why Western Bid has launched free monitoring of UPS shipments.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1867bae elementor-widget elementor-widget-heading\" data-id=\"1867bae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2>Frequently Asked Questions about UPS delivery problems<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-397f671 elementor-widget elementor-widget-n-accordion\" data-id=\"397f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6020\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6020\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <h3>Does Western Bid charge for tracking my UPS shipments?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6020\" class=\"elementor-element elementor-element-668e5eb e-con-full e-flex e-con e-child\" data-id=\"668e5eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6020\" class=\"elementor-element elementor-element-31019ba e-flex e-con-boxed e-con e-child\" data-id=\"31019ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c947ca1 elementor-widget elementor-widget-text-editor\" data-id=\"c947ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">No. The service for monitoring delivery issues of parcels sent via UPS Express and Plus and Direct Consolidation is completely free for Western Bid customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6021\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6021\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <h3>Where can I see if there are any problems with my UPS shipments?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6021\" class=\"elementor-element elementor-element-fcd5218 e-con-full e-flex e-con e-child\" data-id=\"fcd5218\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6021\" class=\"elementor-element elementor-element-a3533c8 e-flex e-con-boxed e-con e-child\" data-id=\"a3533c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d59a869 elementor-widget elementor-widget-text-editor\" data-id=\"d59a869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Log in to your Western Bid account and open the &#8220;Monitoring&#8221; menu item. There you will see all current claims and open cases for your UPS shipments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6022\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6022\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <h3>Can I initiate  a review of a shipment issue myself?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6022\" class=\"elementor-element elementor-element-106d415 e-con-full e-flex e-con e-child\" data-id=\"106d415\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6022\" class=\"elementor-element elementor-element-40496d8 e-flex e-con-boxed e-con e-child\" data-id=\"40496d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa528d6 elementor-widget elementor-widget-text-editor\" data-id=\"fa528d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes. If you see a suspicious tracking status or have received a complaint from a customer, write to the &#8216;Support&#8217; section in your Personal Account, indicate the tracking number and describe the situation \u2014 our managers will open a case and help resolve it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6023\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6023\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <h3>Which delivery services does this monitoring work with?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6023\" class=\"elementor-element elementor-element-2b3770c e-con-full e-flex e-con e-child\" data-id=\"2b3770c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6023\" class=\"elementor-element elementor-element-e67f41d e-flex e-con-boxed e-con e-child\" data-id=\"e67f41d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e4112 elementor-widget elementor-widget-text-editor\" data-id=\"32e4112\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The monitoring service covers shipments for Western Bid clients, made via UPS Express and Plus and Direct consolidations, which are tracked via the UPS website.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8250a7 elementor-widget elementor-widget-html\" data-id=\"e8250a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"Organization\",\r\n      \"@id\": \"https:\/\/westernbid.com\/#organization\",\r\n      \"name\": \"Western Bid\",\r\n      \"url\": \"https:\/\/westernbid.com\/\",\r\n      \"logo\": {\r\n        \"@type\": \"ImageObject\",\r\n        \"url\": \"https:\/\/westernbid.com\/logo.png\"\r\n      },\r\n      \"sameAs\": [\r\n        \"https:\/\/www.facebook.com\/westernbidcom\",\r\n        \"https:\/\/www.instagram.com\/westernbid\/\",\r\n        \"https:\/\/t.me\/western_bid\",\r\n        \"https:\/\/www.youtube.com\/@westernbid_ua\"\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"WebSite\",\r\n      \"@id\": \"https:\/\/westernbid.com\/#website\",\r\n      \"url\": \"https:\/\/westernbid.com\/\",\r\n      \"name\": \"Western Bid\",\r\n      \"publisher\": {\r\n        \"@id\": \"https:\/\/ 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