{"id":15681,"date":"2026-03-03T12:59:28","date_gmt":"2026-03-03T12:59:28","guid":{"rendered":"https:\/\/westernbid.com\/%d0%b1%d0%b5%d0%b7-%d0%ba%d0%b0%d1%82%d0%b5%d0%b3%d0%be%d1%80%d1%96%d1%97\/what-to-do-if-there-are-issues-with-your-shipment-in-transit\/"},"modified":"2026-07-13T07:26:31","modified_gmt":"2026-07-13T07:26:31","slug":"shipping-problems","status":"publish","type":"post","link":"https:\/\/westernbid.com\/en\/knowledge-base\/shipping-problems\/","title":{"rendered":"What should you do if there are problems with a shipment on the way?"},"content":{"rendered":"\t\t
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Important:<\/strong> Western\u00a0Bid tracks delivery issues for parcels sent via UPS Express and Plus and Direct Consolidations, and will open a separate case for each problematic shipment in your Personal Cabinet.<\/p><\/blockquote>

Company managers monitor the status of shipments on the UPS website, inform sellers about delays and other issues, and help resolve claims so the seller is not left to deal with logistical questions on their own.<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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If there are problems with the shipment in transit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Since August 1, 2019, Western\u00a0Bid, a trading agency, has introduced a service for tracking delivery problems of our clients’ parcels sent via UPS Express or Plus and Direct Consolidation. Western\u00a0Bid monitors all of its clients’ shipments through the UPS website. In the Personal Account, for each arising problem or claim a case is opened, within which our managers inform our client-sellers about the delivery situations that have occurred. Thus, our clients are not left alone with possible delivery problems, but receive qualified assistance from our specialists.\u00a0This service is completely free<\/strong>. You can view the claims by clicking the “UPS Monitoring” item in the Western\u00a0Bid Personal Account. To open a case at your initiative, please write to us in the Western\u00a0Bid Personal Account in the “Support” section of the menu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Please note:<\/strong> timely detection of delivery problems (delay, incorrect address, return of shipment) allows us to respond more quickly, notify the customer, and avoid complaints and loss of money. That is why Western\u00a0Bid has launched free monitoring of UPS shipments.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions about UPS delivery problems<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Does Western\u00a0Bid charge for tracking my UPS shipments?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. The service for monitoring delivery issues of parcels sent via UPS Express and Plus and Direct Consolidation is completely free for Western\u00a0Bid customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where can I see if there are any problems with my UPS shipments?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Log in to your Western\u00a0Bid account and open the “Monitoring” menu item. There you will see all current claims and open cases for your UPS shipments.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I initiate a review of a shipment issue myself?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. If you see a suspicious tracking status or have received a complaint from a customer, write to the ‘Support’ section in your Personal Account, indicate the tracking number and describe the situation \u2014 our managers will open a case and help resolve it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which delivery services does this monitoring work with?<\/h3> <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The monitoring service covers shipments for Western\u00a0Bid clients, made via UPS Express and Plus and Direct consolidations, which are tracked via the UPS website.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Find out what to do if there are problems with a UPS shipment in transit, how Western\u00a0Bid’s free UPS monitoring works, where to view open cases, and how to respond quickly to delays, returns, or address errors.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"What to do if there are problems with a shipment on the way %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"We explain how the free UPS monitoring by Western Bid works, where to see problematic shipments and what to do in case of a delay, a return, or an address error.","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"disabled","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[89],"tags":[82,83,86],"class_list":["post-15681","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-customerservice","tag-internationalshipping","tag-wbaccount"],"acf":[],"yoast_head":"\nWhat to do if there are problems with a shipment on the way - 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