{"id":15659,"date":"2026-03-03T13:14:14","date_gmt":"2026-03-03T13:14:14","guid":{"rendered":"https:\/\/westernbid.com\/%d0%b1%d0%b5%d0%b7-%d0%ba%d0%b0%d1%82%d0%b5%d0%b3%d0%be%d1%80%d1%96%d1%97\/how-to-refund-a-payment-to-my-customer\/"},"modified":"2026-07-13T07:20:47","modified_gmt":"2026-07-13T07:20:47","slug":"how-toreturn-apayment-to-my-buyer","status":"publish","type":"post","link":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/","title":{"rendered":"How do I refund a payment to my customer?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15659\" class=\"elementor elementor-15659 elementor-4041\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0809c0 e-flex e-con-boxed e-con e-parent\" data-id=\"b0809c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd7570 elementor-widget elementor-widget-text-editor\" data-id=\"7fd7570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<blockquote><p><strong>Attention!<\/strong>\u00a0Returns for payments received from sales on your Shopify site must be processed directly through the site; you can find detailed instructions at the <a href=\"https:\/\/help.shopify.com\/en\/manual\/fulfillment\/managing-orders\/refunding-orders\">link<\/a>.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d59ecf elementor-widget elementor-widget-heading\" data-id=\"2d59ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to create a payment refund request to a customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac1d92 elementor-widget elementor-widget-text-editor\" data-id=\"4ac1d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To process a payment refund to the customer, go to the section <b>\u00abMy Finances\u00bb \u2192 \u00abTransaction List\u00bb<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-616d260 elementor-widget elementor-widget-image\" data-id=\"616d260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"806\" height=\"297\" src=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp\" class=\"attachment-large size-large wp-image-15660\" alt=\"Western Bid Personal Account: a convenient panel for managing new orders, shipments, the archive, and the &quot;Balance&quot; option.\" srcset=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp 806w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya-300x111.webp 300w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya-768x283.webp 768w\" sizes=\"(max-width: 806px) 100vw, 806px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Western Bid Personal Account: a convenient panel for managing new orders, shipments, the archive, and the \"Balance\" option.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d2144 elementor-widget elementor-widget-text-editor\" data-id=\"56d2144\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Find the required transaction and click on its number.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee08bc elementor-widget elementor-widget-image\" data-id=\"9ee08bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"106\" src=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6c1_649d83aec237cd65431b93e0_2_toreturn_apayment-1024x106.webp\" class=\"attachment-large size-large wp-image-15661\" alt=\"\" srcset=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6c1_649d83aec237cd65431b93e0_2_toreturn_apayment-1024x106.webp 1024w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6c1_649d83aec237cd65431b93e0_2_toreturn_apayment-300x31.webp 300w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6c1_649d83aec237cd65431b93e0_2_toreturn_apayment-768x79.webp 768w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6c1_649d83aec237cd65431b93e0_2_toreturn_apayment.webp 1472w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a041af8 elementor-widget elementor-widget-text-editor\" data-id=\"a041af8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In the open block with the transaction details, scroll down the page and click the <b>\u00abReturn payment\u00bb<\/b> button.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6985e2d elementor-widget elementor-widget-image\" data-id=\"6985e2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"547\" height=\"1024\" src=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6be_649d83cc824a2af00d6976a9_3_toreturn_apayment-547x1024.webp\" class=\"attachment-large size-large wp-image-15662\" alt=\"\" srcset=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6be_649d83cc824a2af00d6976a9_3_toreturn_apayment-547x1024.webp 547w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6be_649d83cc824a2af00d6976a9_3_toreturn_apayment-160x300.webp 160w, https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/6728b3bb0256fc65c781e6be_649d83cc824a2af00d6976a9_3_toreturn_apayment.webp 592w\" sizes=\"(max-width: 547px) 100vw, 547px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6d9a9f elementor-widget elementor-widget-text-editor\" data-id=\"e6d9a9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>After this, the page for creating a refund request to the customer will open.<\/p><p>Before submitting the request, carefully verify that all fields are filled in correctly:<\/p><ul><li>transaction number;<\/li><li>customer&#8217;s name;<\/li><li>customer&#8217;s email;<\/li><li>type of refund;<\/li><li>refund currency;<\/li><li>refund amount.<\/li><\/ul><p>After checking all the data, submit the refund request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f912402 elementor-widget elementor-widget-heading\" data-id=\"f912402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Full and partial refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d140ea elementor-widget elementor-widget-text-editor\" data-id=\"0d140ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returns can be full or partial.<\/p><p><b>Full refund<\/b> means that the customer receives the full payment amount.<\/p><p><b>Partial refund<\/b> means that only part of the amount paid is refunded to the customer. In this case, you need to specify the amount to be refunded to the customer.<\/p><p><b>Important about the refund currency<\/b><br \/>The refund will be issued in the same currency that the customer paid for the order.<\/p><p>For example, if the item was sold for 85 GBP, when processing a partial refund, in the field <b>\u00abCurrency\u00bb <\/b>you should select GBP, and in the field <b>\u00abRefund amount\u00bb<\/b> specify the refund amount in GBP.<\/p><p>That is, the partial refund amount is always specified in the currency of the original payment.<\/p><h2>When can a refund be issued<\/h2><p>A refund can be issued if you need to:<\/p><ul><li>refund the full order amount to the customer;<\/li><li>refund part of the order amount;<\/li><li>refund funds for a canceled order;<\/li><li>process a refund after agreeing with the customer;<\/li><li>refund an overpayment or erroneously paid amount.<\/li><\/ul><p>Before submitting the request, ensure that the refund should be performed for this transaction.<\/p><h2>What to check before sending the request<\/h2><p>Before sending the request, check:<\/p><ul><li>whether the transaction is correctly selected;<\/li><li>whether the customer\u2019s name matches;<\/li><li>whether the customer\u2019s email is correctly specified;<\/li><li>whether the refund type is correctly selected;<\/li><li>whether the refund currency is correctly selected;<\/li><li>whether the refund amount is correctly specified.<\/li><\/ul><p>If the request is submitted with an error, the refund may be processed incorrectly or you may have to create the request again.<\/p><h2>Refund fees<\/h2><p>Note: when issuing a refund, payment system fees may not be returned.<\/p><p>For example, when processing a refund through <strong>Authorize<\/strong> or <strong>Stripe<\/strong>, the fees of these payment systems are not returned regardless of the refund term. This also applies to situations where the payment and the refund were performed on the same day.<\/p><p>The Western Bid fee is refunded only in cases provided by the service rules.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea36f77 elementor-widget elementor-widget-text-editor\" data-id=\"ea36f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"video-tutorial\"><h2>Video tutorial: how to refund a payment to a customer<\/h2><p>Watch a short video showing a real example of a payment refund from the Western Bid personal account:<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1bfb67 elementor-widget elementor-widget-video\" data-id=\"f1bfb67\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=S4h7gyXjznU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e853eba e-flex e-con-boxed e-con e-parent\" data-id=\"e853eba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70e217d elementor-widget elementor-widget-heading\" data-id=\"70e217d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about refunds to the customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e85b63 elementor-widget elementor-widget-n-accordion\" data-id=\"4e85b63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8230\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-8230\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> In what currency will the refund be issued? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8230\" class=\"elementor-element elementor-element-a809298 e-con-full e-flex e-con e-child\" data-id=\"a809298\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8230\" class=\"elementor-element elementor-element-9d1b893 e-flex e-con-boxed e-con e-child\" data-id=\"9d1b893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f3ad8 elementor-widget elementor-widget-text-editor\" data-id=\"f7f3ad8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The refund will be issued in the same currency in which the customer paid for the order.<\/p><p>If the customer paid for the order in GBP, the refund must also be issued in GBP. If the payment was in USD, the refund is issued in USD.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8231\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8231\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to refund the customer only part of the amount? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8231\" class=\"elementor-element elementor-element-883d66c e-con-full e-flex e-con e-child\" data-id=\"883d66c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8231\" class=\"elementor-element elementor-element-85235f6 e-flex e-con-boxed e-con e-child\" data-id=\"85235f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f47093 elementor-widget elementor-widget-text-editor\" data-id=\"8f47093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, a partial refund can be issued.<\/p><p>To do this, you need to select a partial refund and specify the amount that needs to be refunded to the customer, in the currency of the initial payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8232\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8232\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I made a mistake with the refund amount? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8232\" class=\"elementor-element elementor-element-f13b61c e-con-full e-flex e-con e-child\" data-id=\"f13b61c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8232\" class=\"elementor-element elementor-element-e2d4bbd e-flex e-con-boxed e-con e-child\" data-id=\"e2d4bbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f6d6f2 elementor-widget elementor-widget-text-editor\" data-id=\"5f6d6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the request has already been submitted, contact Western Bid support as soon as possible and provide the transaction number under which the request was created.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8233\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8233\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are payment system fees refunded? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8233\" class=\"elementor-element elementor-element-8f45d80 e-con-full e-flex e-con e-child\" data-id=\"8f45d80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8233\" class=\"elementor-element elementor-element-9576c64 e-flex e-con-boxed e-con e-child\" data-id=\"9576c64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81ead2f elementor-widget elementor-widget-text-editor\" data-id=\"81ead2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Not always.<\/p><p>The fees charged by payment systems, in particular Authorize or Stripe, are not refunded when a refund is issued. This does not depend on when exactly the refund was issued.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8234\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8234\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will the buyer receive the funds? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8234\" class=\"elementor-element elementor-element-78d2ccc e-con-full e-flex e-con e-child\" data-id=\"78d2ccc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8234\" class=\"elementor-element elementor-element-da55a12 e-flex e-con-boxed e-con e-child\" data-id=\"da55a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-403b073 elementor-widget elementor-widget-text-editor\" data-id=\"403b073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The time for crediting funds to the customer depends on the payment system and the customer&#8217;s bank.<\/p><p>After the refund is processed by Western Bid, further crediting of funds is handled by the payment system and the buyer&#8217;s bank.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8235\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8235\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is it possible to cancel a return request? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8235\" class=\"elementor-element elementor-element-e524e7f e-con-full e-flex e-con e-child\" data-id=\"e524e7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8235\" class=\"elementor-element elementor-element-5c93537 e-flex e-con-boxed e-con e-child\" data-id=\"5c93537\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d05a8c6 elementor-widget elementor-widget-text-editor\" data-id=\"d05a8c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the request has already been sent, the ability to cancel it depends on whether it has already been processed.<\/p><p>If you notice an error or want to cancel the request, please contact Western Bid support as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8250a7 elementor-widget elementor-widget-html\" data-id=\"e8250a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"Organization\",\r\n      \"@id\": \"https:\/\/westernbid.com\/#organization\",\r\n      \"name\": \"Western Bid\",\r\n      \"url\": \"https:\/\/westernbid.com\/\",\r\n      \"logo\": {\r\n        \"@type\": \"ImageObject\",\r\n        \"url\": \"https:\/\/westernbid.com\/logo.png\"\r\n      },\r\n      \"sameAs\": [\r\n        \"https:\/\/www.facebook.com\/westernbidcom\",\r\n        \"https:\/\/www.instagram.com\/westernbid\/\",\r\n        \"https:\/\/t.me\/western_bid\",\r\n        \"https:\/\/www.youtube.com\/@westernbid_ua\"\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"WebSite\",\r\n      \"@id\": \"https:\/\/westernbid.com\/#website\",\r\n      \"url\": \"https:\/\/westernbid.com\/\",\r\n      \"name\": \"Western Bid\",\r\n      \"publisher\": {\r\n        \"@id\": \"https:\/\/westernbid.com\/#organization\"\r\n      },\r\n      \"inLanguage\": \"en\"\r\n    },\r\n    {\r\n      \"@type\": \"Article\",\r\n      \"@id\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer#article\",\r\n      \"isPartOf\": {\r\n        \"@id\": \"https:\/\/westernbid.com\/#website\"\r\n      },\r\n      \"publisher\": {\r\n        \"@id\": \"https:\/\/westernbid.com\/#organization\"\r\n      },\r\n      \"headline\": \"How to return a payment to my buyer\",\r\n      \"inLanguage\": \"en\",\r\n      \"url\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer\",\r\n      \"mainEntityOfPage\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer\",\r\n      \"description\": \"Step-by-step instructions on how to return a payment to a buyer through the Western Bid Personal Cabinet: where to find the required transaction, how to choose a full or partial refund, and in which cases refunds should be made directly in Shopify.\",\r\n      \"author\": {\r\n        \"@type\": \"Organization\",\r\n        \"@id\": \"https:\/\/westernbid.com\/#organization\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"HowTo\",\r\n      \"@id\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer#howto\",\r\n      \"name\": \"How to return a payment to a buyer through the Western Bid Personal Cabinet\",\r\n      \"description\": \"A step-by-step guide for sellers on creating a request for a full or partial refund of a payment from the Western Bid Personal Cabinet.\",\r\n      \"inLanguage\": \"en\",\r\n      \"step\": [\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Sign in to the Personal Cabinet\",\r\n          \"text\": \"Log in to the Western Bid Personal Cabinet with your username and password.\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Go to the Transactions section\",\r\n          \"text\": \"In the 'My Finances' menu, open 'Transactions' \u2192 'List' or click on the balance in the top right corner to go to the list of payments.\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Find the required payment\",\r\n          \"text\": \"In the transactions list, find the payment from the relevant buyer and click on the payment number (not the lot number).\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Check the buyer's details\",\r\n          \"text\": \"In the payment details window, carefully verify the buyer's name and details, as a confirmed refund cannot be canceled technically.\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Click 'Return payment'\",\r\n          \"text\": \"At the bottom of the page, click the 'Return payment' button.\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Choose full or partial refund\",\r\n          \"text\": \"Specify whether you are refunding the full amount or only part; for a partial refund, the buyer will receive exactly the amount you enter.\"\r\n        },\r\n        {\r\n          \"@type\": \"HowToStep\",\r\n          \"name\": \"Add a comment and submit the request\",\r\n          \"text\": \"If needed, add a comment to the refund and click 'Submit'. The request will appear in the list of refund requests awaiting processing.\"\r\n        }\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"VideoObject\",\r\n      \"@id\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer#video\",\r\n      \"name\": \"How to return a payment to a buyer from the Western Bid Personal Cabinet\",\r\n      \"description\": \"A short video tutorial with a real example of returning a payment through the Western Bid Personal Cabinet.\",\r\n      \"thumbnailUrl\": \"https:\/\/i.ytimg.com\/vi\/S4h7gyXjznU\/hqdefault.jpg\",\r\n      \"uploadDate\": \"2023-05-23\",\r\n      \"inLanguage\": \"en\",\r\n      \"embedUrl\": \"https:\/\/www.youtube.com\/embed\/S4h7gyXjznU\",\r\n      \"publisher\": {\r\n        \"@id\": \"https:\/\/westernbid.com\/#organization\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"FAQPage\",\r\n      \"@id\": \"https:\/\/westernbid.com\/articles\/how-toreturn-apayment-to-my-buyer#faq\",\r\n      \"mainEntity\": [\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"Can a payment refund be canceled after it has been confirmed?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"No. After a refund has been confirmed, the payment is processed by the payment system automatically, so canceling the refund is technically impossible.\"\r\n          }\r\n        },\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"What is the difference between a full and a partial refund?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"With a full refund, the buyer receives the full order payment amount; with a partial refund \u2014 only the amount you indicated in the refund amount field.\"\r\n          }\r\n        },\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"How to know that the refund request has been processed?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"After creating the request, it appears in the list of refund requests. After processing, the status changes to 'Request processed', and a debit transaction appears in the transaction list.\"\r\n          }\r\n        },\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"How to refund payments for orders from my Shopify site?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"Refunds of payments for orders from your Shopify site should be performed directly through the Shopify admin panel in accordance with the platform's instructions; refunds are not performed via the Western Bid Personal Cabinet.\"\r\n          }\r\n        }\r\n      ]\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffc40bc e-flex e-con-boxed e-con e-parent\" data-id=\"ffc40bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how to refund a payment to a buyer via Western Bid, where to find the required transaction, how to issue a full or partial refund, verify the buyer&#8217;s details and track the status of the refund request in your Personal Account.<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How to refund a payment to a customer via Western Bid %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"disabled","header-main-stick-meta":"disabled","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[89],"tags":[109,91,119],"class_list":["post-15659","post","type-post","status-publish","format-standard","hentry","category-knowledge-base","tag-marketplaces","tag-transactions","tag-wbaccount"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to refund a payment to a customer via Western Bid - Western Bid<\/title>\n<meta name=\"description\" content=\"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to refund a payment to a customer via Western Bid - Western Bid\" \/>\n<meta property=\"og:description\" content=\"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\" \/>\n<meta property=\"og:site_name\" content=\"Western Bid\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-03T13:14:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T07:20:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr\" \/>\n<meta name=\"author\" content=\"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\"},\"author\":{\"name\":\"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d\",\"@id\":\"https:\/\/westernbid.com\/en\/#\/schema\/person\/2ca41e775aa329e889d47c5b9b290f7f\"},\"headline\":\"How do I refund a payment to my customer?\",\"datePublished\":\"2026-03-03T13:14:14+00:00\",\"dateModified\":\"2026-07-13T07:20:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\"},\"wordCount\":1025,\"publisher\":{\"@id\":\"https:\/\/westernbid.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr\",\"keywords\":[\"marketplaces\",\"transactions\",\"wbaccount\"],\"articleSection\":[\"Knowledge base\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\",\"url\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\",\"name\":\"How to refund a payment to a customer via Western Bid - Western Bid\",\"isPartOf\":{\"@id\":\"https:\/\/westernbid.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr\",\"datePublished\":\"2026-03-03T13:14:14+00:00\",\"dateModified\":\"2026-07-13T07:20:47+00:00\",\"description\":\"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.\",\"breadcrumb\":{\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage\",\"url\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr\",\"contentUrl\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043e\u043b\u043e\u0432\u043d\u0430\",\"item\":\"https:\/\/westernbid.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge base\",\"item\":\"https:\/\/westernbid.com\/en\/category\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How do I refund a payment to my customer?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/westernbid.com\/en\/#website\",\"url\":\"https:\/\/westernbid.com\/en\/\",\"name\":\"WesternBid\",\"description\":\"Western Bid Website\",\"publisher\":{\"@id\":\"https:\/\/westernbid.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/westernbid.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/westernbid.com\/en\/#organization\",\"name\":\"WesternBid\",\"url\":\"https:\/\/westernbid.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/westernbid.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-header-logo-2.svg?wsr\",\"contentUrl\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-header-logo-2.svg?wsr\",\"width\":1871,\"height\":207,\"caption\":\"WesternBid\"},\"image\":{\"@id\":\"https:\/\/westernbid.com\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/westernbid.com\/en\/#\/schema\/person\/2ca41e775aa329e889d47c5b9b290f7f\",\"name\":\"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/westernbid.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/\u0411\u0456\u0440\u043c\u0430\u043d-\u041c\u0438\u0445\u0430\u0439\u043b\u043e_avatar-96x96.png\",\"contentUrl\":\"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/\u0411\u0456\u0440\u043c\u0430\u043d-\u041c\u0438\u0445\u0430\u0439\u043b\u043e_avatar-96x96.png\",\"caption\":\"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d\"},\"description\":\"\u0417\u0430\u0441\u043d\u043e\u0432\u043d\u0438\u043a, \u0432\u043b\u0430\u0441\u043d\u0438\u043a \u0456 \u0433\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u0438\u0439 \u0434\u0438\u0440\u0435\u043a\u0442\u043e\u0440 Western Bid, \u043f\u0440\u043e\u0432\u0456\u0434\u043d\u043e\u0457 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0438 \u0432 \u0433\u0430\u043b\u0443\u0437\u0456 e-commerce \u0432 \u0423\u043a\u0440\u0430\u0457\u043d\u0456 \u0437 2001 \u0440\u043e\u043a\u0443.\",\"url\":\"https:\/\/westernbid.com\/en\/author\/mykhailo_birman\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to refund a payment to a customer via Western Bid - Western Bid","description":"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/","og_locale":"en_US","og_type":"article","og_title":"How to refund a payment to a customer via Western Bid - Western Bid","og_description":"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.","og_url":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/","og_site_name":"Western Bid","article_published_time":"2026-03-03T13:14:14+00:00","article_modified_time":"2026-07-13T07:20:47+00:00","og_image":[{"url":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr","type":"","width":"","height":""}],"author":"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d","twitter_card":"summary_large_image","twitter_misc":{"Written by":"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#article","isPartOf":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/"},"author":{"name":"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d","@id":"https:\/\/westernbid.com\/en\/#\/schema\/person\/2ca41e775aa329e889d47c5b9b290f7f"},"headline":"How do I refund a payment to my customer?","datePublished":"2026-03-03T13:14:14+00:00","dateModified":"2026-07-13T07:20:47+00:00","mainEntityOfPage":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/"},"wordCount":1025,"publisher":{"@id":"https:\/\/westernbid.com\/en\/#organization"},"image":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage"},"thumbnailUrl":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr","keywords":["marketplaces","transactions","wbaccount"],"articleSection":["Knowledge base"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/","url":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/","name":"How to refund a payment to a customer via Western Bid - Western Bid","isPartOf":{"@id":"https:\/\/westernbid.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage"},"image":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage"},"thumbnailUrl":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr","datePublished":"2026-03-03T13:14:14+00:00","dateModified":"2026-07-13T07:20:47+00:00","description":"Step-by-step instructions on how to refund a payment to a buyer via Western Bid, issue a full or partial refund, check the transaction, and track the status of the request in your Personal Account.","breadcrumb":{"@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#primaryimage","url":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr","contentUrl":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-osobystyy-kabinet-klienta-panel-upravlinnya.webp?wsr"},{"@type":"BreadcrumbList","@id":"https:\/\/westernbid.com\/en\/knowledge-base\/how-toreturn-apayment-to-my-buyer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043e\u043b\u043e\u0432\u043d\u0430","item":"https:\/\/westernbid.com\/en\/"},{"@type":"ListItem","position":2,"name":"Knowledge base","item":"https:\/\/westernbid.com\/en\/category\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"How do I refund a payment to my customer?"}]},{"@type":"WebSite","@id":"https:\/\/westernbid.com\/en\/#website","url":"https:\/\/westernbid.com\/en\/","name":"WesternBid","description":"Western Bid Website","publisher":{"@id":"https:\/\/westernbid.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/westernbid.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/westernbid.com\/en\/#organization","name":"WesternBid","url":"https:\/\/westernbid.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/westernbid.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-header-logo-2.svg?wsr","contentUrl":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/western-bid-header-logo-2.svg?wsr","width":1871,"height":207,"caption":"WesternBid"},"image":{"@id":"https:\/\/westernbid.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/westernbid.com\/en\/#\/schema\/person\/2ca41e775aa329e889d47c5b9b290f7f","name":"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/westernbid.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/\u0411\u0456\u0440\u043c\u0430\u043d-\u041c\u0438\u0445\u0430\u0439\u043b\u043e_avatar-96x96.png","contentUrl":"https:\/\/westernbid.com\/wp-content\/uploads\/2026\/03\/\u0411\u0456\u0440\u043c\u0430\u043d-\u041c\u0438\u0445\u0430\u0439\u043b\u043e_avatar-96x96.png","caption":"\u041c\u0438\u0445\u0430\u0439\u043b\u043e \u0411\u0456\u0440\u043c\u0430\u043d"},"description":"\u0417\u0430\u0441\u043d\u043e\u0432\u043d\u0438\u043a, \u0432\u043b\u0430\u0441\u043d\u0438\u043a \u0456 \u0433\u0435\u043d\u0435\u0440\u0430\u043b\u044c\u043d\u0438\u0439 \u0434\u0438\u0440\u0435\u043a\u0442\u043e\u0440 Western Bid, \u043f\u0440\u043e\u0432\u0456\u0434\u043d\u043e\u0457 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0438 \u0432 \u0433\u0430\u043b\u0443\u0437\u0456 e-commerce \u0432 \u0423\u043a\u0440\u0430\u0457\u043d\u0456 \u0437 2001 \u0440\u043e\u043a\u0443.","url":"https:\/\/westernbid.com\/en\/author\/mykhailo_birman\/"}]}},"_links":{"self":[{"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/posts\/15659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/comments?post=15659"}],"version-history":[{"count":4,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/posts\/15659\/revisions"}],"predecessor-version":[{"id":39034,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/posts\/15659\/revisions\/39034"}],"wp:attachment":[{"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/media?parent=15659"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/categories?post=15659"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/westernbid.com\/en\/wp-json\/wp\/v2\/tags?post=15659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}